They do not deserve even one star, may1/4 star. The mobile app adversities 25% off first order, only if you order that first time after you get them all your information, that little blog does not pop up again. So they already have all your $#*! about you, which is bull$#*! because they will send 10 text, 10 emails and probably call you 10 times a days. What do they need my phone number for, SPANZ, PLEASE LOSE MY EMAIL, TEXT NUMBER, PHONE, AND ADDRESS! I tried to purchase two pieces, crepe shorts and crepe tan. Total cost $226.00 before tax and shipping. Which is expensive for a girl that buys clearance at Marshalls, TJ Maxx, Ross and Target, spending no more than $25.00. By the way they say shipping is free 5-9 days? The 25% is gone by the way. I signed on the mobile app today to actually buy and guess what a little bull$#*! blog pop up and I also got a text, selected shorts 30% off, but my shorts do not qualify, I type shorts IN THE DSCOUNT BOX and guess what the message is "SHORTS DISCOUNT CODE ISN'T VALID FOR THE ITEMS IN YOUR CART." how about that! DOES IT SAY CERTAIN SHORTS? THE ANSWER IS NO. The shorts I wanted were a little expensive than the shorts on sale but Spanz just amde it that way on my phone app because i DID NOT BUY THE FIRST TIME. I HATE TECHOGOLY, ALSO. IT MESSES WITH PEOPLES LIVES.So guess what I am not buying anything ever from SPANZ and neither will my friends or co workers. Spanz are a bunch of SCAMMERS and we do not deal with scammers. Fraud Alert is Out. I AM PISSED BECAUSE I REALLY LIKED THE SHORTS AND TANK, I WANTED TO BUY. THERE WERE SEREVAL OTHER ITEMS i WOULD HAVE GONE BACK AND PURCHASED, I THINK MY CART WAS UP TO AROUND $450.00. YOU'RE LOST SPANZ. SPANZ SUCKS!

Please consider not supporting a company that supports repulsive customer service treatment. There are many other wonderful similar products.

I just hung up with manager Brooke. My experience with both the customer service representative and Brooke was hands down THE worst customer service experience I have ever had.

The representative did not want to get a manager on the phone, I had to ask many times. He tried to argue with me and demand that I explain why. I literally had to demand back to speak with a manger which I should have not had to do nor should I have to over explain my reasoning.

Brooke answered the phone hot, I would describe the tone in her voice as aggressive, and irritated she was ready to battle. In hopes of diffusing her I started the conversation by thanking her for taking my call. Unfortunately, that did not work. She had her decision made, her pre scripted answer was ready to go.

After placing my order I called to make sure I chose the proper shipping, I was assured Tuesday when I ordered my leggings and again on Thursday when I called again that I would receive my shipment today (Friday) unfortunately, it was shipped out yesterday ups will be delivering it to me on Monday. I rushed the order because I will be out of town. I spoke with ups- they contacted the distribution center and would have been willing to intercept the package to ship it overnight to me. What they needed and said any company can do is upgrade the shipping label. I attempted explained this to manager Brooke. She said in her two yrs. Of working at Spanx she had never heard of such a thing. She continued to repeat we can not do that as a person who has been a manager and now business owner for over 12 years her horrible attitude and pre package answer sounds like I am not willing to TRY to correct or amend the matter. I again asked Brooke if she would kindly just try, call the manager at the shipping center and simply ask. I understand that she has not incountered this request before, but, that does not mean it is impossible. This was in no way an unreasonable request. I had UPS on another phone while speaking with Brooke, they were happy to walk through how to upgrade the label. I would have been happy to pay the difference although I do not think I should have. She and I went round and round. Not only was I not heard, but, there was absolutely no effort to simply try to see what she could do.

I had to similar issue with Rei the customer service representatives first response was let me see what I can do they called ups and figured it out to amend the issue. They went above and beyond.

If any one of my clients is unhappy, or an issue arises I cant is NEVER the response.

Both the customer representative and Brookes disgusting tone, and unwillingness is 100% inappropriate.

I love and enjoy all the spanx products I have previously purchased. I can honestly say after this experience if I order another product I will never order from the site and seriously think twice before purchasing anywhere else. I was super excited for the leggings. Based on the phone call I will return them because I do not want to support a company that supports the repulsive treatment that I received.

I sincerely hope that my complaint is heard, and Brooke is properly reprimanded.