Spanx

UPDATE: I JUST RETURNED A JUMPSUIT - $148, AND A DRESS $148. MY CREDIT WAS $133 EACH. SO THEY NOT ONLY CHARGED MY $7.95 RETURN SHIPPING THE DEDUCTED $15 FROM EACH ITEM. WELL ANOTHER BATTLE WITH SPANX.

I PLACED A LARGE ORDER $800 (FIRST TIME). I HAD TO ORDER A DIFFERENT SIZE IN A COUPLE OF THINGS AND SO I DID ANOTHER ORDER THINKING THAT THINGS WOULD SELL OUT SO I WILL HAVE TO RETURN THE ITEMS THAT DON'T FIT. BEWARE. THEIR RETURN WILL CHARGE YOU JUST UNDER $8.00. THEN I GET MY ORDERS AND THEY COMBINED SOME THINGS FROM BOTH ORDERS. I WAS MISSING 2 ITEMS FROM THE ORIGINAL ORDER. WHEN I CALL ED THEY SAID THEY SENT OUT THE FIRST ORDER IN TWO SHIPMENTS. WE'LL SEE IF I GET THE MISSING JUMPSUITS AND DRESS. $300. IF I DON'T GET THESE THINGS I AM CALLING CC COMPANY FOR CHARGEBACK. I'M SICK OF COMPANIES DOING BUSINESS LIKE THIS. THIS WILL BE MY LAST AND ONLY ORDER. I DOUBT THEY EVEN READ THESE.

This product would be so much better if the eyes for the hooks were smaller. They won't stay hooked together because the eyes are way too big. It's very aggravating that is why I only gave a one star rating.

I ordered Spanx high rise flares to take on a trip. I had carefully assessed the length issue and based upon what is on line ordered regular. I'm 5'7', their site states that petite is for much shorter individuals/that their pants are a length suitable for a higher heel. Pants arrived, and were 3 " on more too long - called today to see if they would send expedited shipping so I could have for trip in petite, explained I'm an attorney, new customer, likely will order more but need these pants for trip. They said it would be another $26+ for shipping to expedite - I asked for manager and was told no manager available for 24 hours or longer. She apologized but said there is no fix unless I pay the extra expedited shipping. I explained I'd return them and would not be ordering again, that at my office we would not treat a client in this way, especially with the misleading information on length. Disappointed to say the least.

I ordered my spanx jeans 3 weeks ago they charged my credit card and no merchandise ever received. I have tried to call no one answers very poor customer service. I messaged them on messenger and was told they are out of the product but can't refund my money until after December 24. Warning to all do not buy spanx.

I ordered 12/03/2021. Says label has been created. Numerous tries to customer service with hold time over an hour. Finally got thru to someone. They said order has been lost. They reordered and no update. Still trying to get thru. Customer is not being honest to anyone. Read the Facebook reviews too. Sham!

I've been ordering from their Assets line, which is less expensive than some of their other stuff. It is very good value. Custormer service is generally OK. One problem is that they won't take the VISA card I normally use- they insist that the address I give does not match with what's on the account. I checked with my bank and that's not true. I've never had a problem with this card at any other website. So I have to use a different card to shop at Spanx.

I purchased a pair of flare leg spanx jeans for $148, from Dillard's. The material is fantastic and the jeans fit great in the thigh area but they are way too long. I am average height, 5'6" and I couldn't see my feet. I was literally standing on the last 4 to 5 inches of the jeans. There needs to be an adjustment to the measurements.

I was so impressed with my overall experience shopping at Spanx.com! I purchased two items, one of which arrived with a small defect. The company immediately sent me a replacement, without waiting for me to return the defective product. I have not experienced such great customer service anywhere else.

In terms of the products I ordered, they were exactly what the website claimed they would be. High-quality fabrics and fine craftsmanship make these items worth their price. They are comfortable and look great.

I will definitely shop here again.

This company is INFLEXIBLE. You cannot get your $ back. I accidentally ordered an extra pair leggings. I noticed my error as soon hit purchase. I called to correct, literally minutes afterward. They will not modify the order. Totally inflexible. So I have to pay additional $$ to return what I do not want. This is not only inconvenient for me, the customer, but also for the USPS/ UPS just before the holiday season. Shame on Spanx.

I have seen some terrible reviews for this company and feel like I really need to set the record straight here. I have placed three orders within the past two weeks with Spanx. I have never loved a pair of leggings so much, I have referred countless friends! I called customer service in regards to a credit that I had received from referring friends. The sweet agent walked me through the entire process and could not have been nicer! I am so pleased to have found a great company like SPANX! PS: I placed my order Wednesday with regular shipping and the item arrived Thursday! ONE DAY! AMAZING!

I ordered a product online from Spanx and selected regular shipping (5-9 business days). My email confirmation, however, stated that the estimated delivery date was in fact 8-14 business days away, too late for my needs. And when I tried to call to cancel the order (five minutes after I placed it), I was informed that Spanx simply will not change or cancel orders once they are placed. I will never place an online order with this vendor again.

This company doesn't care about you at all. They say easy returns but that does not exist. You cannot change your order at all once placed even if it has 1 hour ago. You are charged exorbitant fees and given no normal records (other companies give you free shipping, free returns, ability to alter, change or cancel your return- all the normal stuff that you get when you order online) but these guys are working in the 15tg century.

My Spanx bra snap in front broke. I asked customer service for a replacement snap so I can fix it since the bra still has at least a year of use left.
After sending customer service a photo showing the broken snap I was told they don't have a replacement part and was given a 15% off coupon for another purchase. Why would I want to buy an expensive product from them when they were so unhelpful this time around.
They lost a customer today.

Purchased over $300+ of spanx merchandise at an airport…took advice of sales person & purchased a top that did not fit properly.

Called customer service to get a refund of the top only of $68 + tax….was told they couldn't refund me because "they have nothing to do with the airport locations"….how do you have nothing to do with a store with your name on it?

Just the verbiage and delivery of information is an important piece of customer service.

I am a reasonable professional business owner myself & always respected the brand even though I never purchased, the experience with this customer service department will prevent me from ever making another purchase.
I will also persuade my friends, family, colleagues and followers to ditch this expensive brand as well!

My fault, I didn't check before I bought it. Arrived and didn't fit, return cost me $15.00 and I folded this tank top the smallest that it would fold, which was pretty small and the thinnest paper envelope I could get and I lost $15 from $60.00 because the SPANX didn't fit. Not good, so if you don't mind losing $15.00 off of what you paid, then go for it but I won't make the same mistake twice.

I purchased a high waist spanx shaper to wear under a formal dress… at the store, I spoke to the clerk and checked the sizing and sized up from a medium, my normal size, to a large. I was so disappointed with the functionality of the garment… there was way to much compression. Very uncomfortable, to long in the legs, it did not stay up on your waist, it would pop down. This looked terrible under my formal dress, so upsetting. This is a case of good marketing, with a substandard finished product. Think twice before you purchase…