Southtree

This company is very organized and made it easy to follow through. Everything went smoothly and I received my material back faster than expected. They kept me up to date every step of the way which was comforting as these are our precious memories.

However, I feel like a three minute 8mm shouldn't be charged the same as a long VHS. I sent in two different orders; one with 24 8mm film, and one with 24 VHS tapes. I received the first order back with all the material on one DVD, the second order had 24 DVD's. That just doesn't compute in my mind. Unfortunately everyone seems to do it this way and because of that I will probably use this company again.

Not only have they had my stuff for over 3 months but I received back half my order along with other peoples memories! They keep promising daily a tracking number for the rest of my stuff but I have yet to receive these irreplaceable memories from the 40s! They have lied countless times and do not return calls or emails! Please protect yourself! UPDATE- The owner called me and confirmed my worst fears that his manager has been lying to me and they have LOST my memories!

My husband purchased two groupons for the transfer service. I was very hesitant to send my precious memories of the children. But I sent them. When I opened the box and did an inventory, I noticed two of the original tapes were missing. I proceeded to watch the hours of DVDs, praying that at least the tapes had been transferred to DVD. I am heart broken, we had taken a trip to Australia. Now that recording is lost. My daughter won a world pinto championship- that recording is also lost. I also noticed that the DVDs they sent had smudges and scratches... Would not do this again.

This is an interim review. I placed an order with Southtree on December 1st, 2015 for digital conversion of 15 tapes. After mailing the tapes in, I received a confirmation that they were received on December 11th. I spoke with them briefly in December to get a status and was assured that everything was going ahead on schedule. As of January 23rd, 2016 my project is listed as only "Sorted". I have offered to pay for the return of my tapes if the company is having any financial issues. I am waiting for a response but, frankly, I'm getting a little nervous. Full disclosure: I did not opt for the expedited service for an additional fee. My suggestion, tread with care if you are serious about using them.

1. The Southtree thumb drive was an unformatted drive with no data on it.
2. The process took almost 3 months.
3. The numbering of the Southtree CD's did not correspond to the barcode numbering of the original tapes, so it was confusing.
4. Two of the Southtree CD's were duplicates of other Southtree CD's, so more confusion!
I don't usually write reviews but in this case I feel compelled to share my experience. Southtree has some work to do to be a dependable resource for digital transferring services.

I sent in tapes from our once in a lifetime trip, an African Safari. I got updates by tracking my package. They were sent to me by FD EX and then turned over to the US postal service. When reading policy, it says that they will be sent to me by their choice of delivery. I'm not sure why it didn't come to the house by FD EX. They got lost once they were turned over to the postal service. This happened in January and are just now offering to refund me... we will see. VERY poor customer service!

My Southtree order was supposed to be completed in 6 to 8 weeks according to the Southtree website at the time. My order took approximately 6 1/2 months. When my tapes were returned with the thumb drive, the thumb drive they sent was defective. I asked to have digital access in the meantime, and they gave me that as a courtesy, although it took over a week for them to give me that access. A new thumb drive finally arrived after a couple of weeks. All-in-all, I was very disappointed although I tried to cut them some slack for possible CoVid related employee shortages.

I saw their ad on Facebook and decided to give it a try. I had many family VHS tapes that I couldn't watch because I no longer have a VCR (and I wanted to get rid of the bulky tapes). I sent them to Southtree for conversion to DVD. They confirmed delivery and then sent an email every time they made progress. The original message said about 5 weeks but everything was returned in 3. The CD's were labeled the same way that I did on the VHS. And they are perfect. I am so happy I did this and do not hesitate to recommend Southtree for your precious memories.