I saw their ad on Facebook and decided to give it a try. I had many family VHS tapes that I couldn't watch because I no longer have a VCR (and I wanted to get rid of the bulky tapes). I sent them to Southtree for conversion to DVD. They confirmed delivery and then sent an email every time they made progress. The original message said about 5 weeks but everything was returned in 3. The CD's were labeled the same way that I did on the VHS. And they are perfect. I am so happy I did this and do not hesitate to recommend Southtree for your precious memories.