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Cassidy d.

Contributor Level

Total Points
81

1 Review by Cassidy

  • Southtree

9/22/18

This company is very unprofessional. They say that the service takes up to 6 weeks and this is week 10 and still I have no results. They couldn't convert one of my tapes and only refunded my 9$ and never told me prior to the service that there were any issues. This was supposed to be a mother's day gift and they made the experience terrible.

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Tosha C. – Southtree Rep

Hello Cassidy, I'm sorry that you were unhappy with your experience. We always want to make sure that you're satisfied. That said, we'd love the opportunity to make this right. We've tried reaching out several times to talk through potential solutions, by both email and phone. When you have a minute, please reach out to us at info@southtree.com or 800-656-6032 so we can discuss. Once we connect, we're sure we can find a great solution.

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