All of my 21 Family tapes from my childhood are gone forever thanks to them. My heart is broken. From about 1989 to 2008. The day I was brought home from the hospital. My first birthday. The day I graduated highschool. Videos of my grandfather who passed away when I was 10. Gone forever. They mail their stuff back to you like it's trash apparently because it went missing in the mail and has been missing for 6 months