Southtree

Was attracted to their ad and sales price. Sent them a large order (50 plus VHS C) tapes for conversion. Given a 6-8 week turnover time and they advertised complete labeling of DVD's if given the information. All my tapes were specifically labeled. Never heard from them after initial correspondence that tapes were received. Their online status check never worked. Started to get concerned after the 8 week mark and never heard from them. Emailed them and got a response that they were working on it and would let me know when shipped. I explained that it was a gift and needed by a certain date. They rushed and shipped within a week, which was great. However, when I received, 90% of the DVD's were mislabeled. I spent hours watching them, relabeling and truthfully the finished product looks crappy now with a handwritten label over a crossed out incorrect label. Kind of embarrassed to hand off as a gift like this. I emailed them to see about getting some kind of credit back for the this mishap. All they offered was to send the DVD's back to them with the correct labels and they would re run and send back to me in two weeks. I didn't have that time and they wouldn't reimburse anything either. Very disappointed. WOULD NOT RECOMMEND THIS COMPANY! So many others out there... do yourself a favor and go elsewhere, even if it costs a little more. I guess you do get what you pay for. Quality of DVD's was poor too.

This place is a joke! Not only did it take close to two months to get a sign that my videos were supposedly close to being done but it took me to call them and play phone tag for a week to actually talk to someone. When I did they said they were working on it and it should be "soon." That was as specific as it got. The icing on the cake was a couple of days after my call and close to two months after I sent the videos they called and said they can not transfer my type of tape! WHAT!? I called them before I even placed the order to make sure they could do it. They sent these bogus emails to make it appear as if they are actually working on my order but the reality is they weren't. Otherwise, it wouldn't have taken two months to tell me they can't transfer my videos. I was going to use the content as part of a video for a family milestone and they left me high and dry! AND, they charged me to ship the tapes back. DO NOT EVEN THINK ABOUT USING THIS COMPANY. They never even acknowledged two emails I sent after they misrepresented their capabilities and most definitely over promised and under delivered their services. Run and run fast!

They lost a bunch of my pictures and after a few emails, they are no longer replying. If you value your photos, take them somewhere else.

Actually I am disappointed. I took the extra 3 reels of Super 8 reels I had to Wal-Mart (Yesvideo) (because you only had specific amounts I could get so I did the 24 but had 27 reels). They only charged me 33.03 for all 3 charging by the feet actually transferred not the number of reels and not only did I get the film on a DVD at no extra charge, 33.03 was total for everthing) but the included dozens of snapshots from the movies, also printed some on the DVD case and 3 choices where music was a background if I want to use them, then a week later the even sent me access to online viewing of photos & quality was just as good. I ordered from Southtree during the half off deal and paid 229.95 for 24 reels and only received them on a thumb drive and would've had to pay 40.00 more if I wanted a DVD, Yesvideo didn't charge extra for the first DVD & I could've gotten additional medias for less than 10.00 and also am able as with Southtree able to make my own copies. I know where I will go in the future and it will be "YESVIDEO" I would've saved money & gotten more for my money also. If I hadn't gotten the before Christmas half price offer it would've cost me over 400.00 and you wanted to charge an additional 45.00 for the 3 extra reels without all the extras Yessvideo included that I only paid 33.03 for. Very disappointed!

I must say my rating would be better if I was rating only my converted tapes. I have received my tapes back and so far everything seems in order... THEN... I received another box from them and to my surprise I received someone else order as well. I have a box full of 8MM tapes that are not mine. I first emailed Southtree asking for a return label as I cherish my memories and would hate to lose them but they kept telling me they were researching how to get me a return label? What? I am overseas but I have access to the US Postal Service. It should not be that difficult. I have contacted them, I have escalated to a supervisor and apparently not one of the people that works there can figure out how I can ship this via the US Post office. Really?!? Needless to say I am still after two months of back and forth trying to get a return label to ship these tapes back to them. I even asked them to give me the owner of the tapes email address as I am sure they would be willing to pay for the shipping themselves just to get their memories back. DO NOT RISK YOUR MEMORIES WITH THIS COMPANY!

Don't bother going on month 5. I get daily advertised emails which I don't want to unsubscribe fearing I will miss and email about my order.

I've now sent in three total orders covering a LOT of media, including 8mm, VHS, and Betamax format, and 35mm slides. None of my orders were all one format, but a mix. While the service and quality is excellent, albeit a bit slow (which is fine as I'd rather the techs take their time and get it right!), I find the process of creating an order to be a nightmare. The system is based on a "piece" model, where a single video reel or tape is a single "piece", the order form requires one to select 3, 6, 12, 24, or 48 total tapes "pieces". What if I have 20? What if I want slides? First you need to figure out that a "piece" constitutes 25 slides... then you could organize 100 slides, or 4 pieces of slides... then I could add those 4 pieces to my 20 video/movie items to make up a 24 piece order (20 movie/video pieces and 4 35mm slides (100 slides)...

I don't know how to do it better, but I'd prefer the ability to create my own bundle of whatever number of movies I may have; and, have a "per slide" scan cost and simply count up all my slides and pay a per-piece cost and done. In that way I can easily leave all my slides in their existing box of 24 or 36 slides, WHICH are then also logically grouped into a chronology from first to last. Instead they end up in zip-lock bags of 25 slides, with a single "piece-numbered" bar code. I find it confusing to place my order without a customer service rep to assist, and very tedious to package them up. I strongly suspect I'll encounter the same when I decide to tackle all my photo albums, which are generally populated by topic of some kind.

Sort out a better way to order, and this review goes to 5 stars immediately!