Brandy S.

I must say my rating would be better if I was rating only my converted tapes. I have received my tapes back and so far everything seems in order... THEN... I received another box from them and to my surprise I received someone else order as well. I have a box full of 8MM tapes that are not mine. I first emailed Southtree asking for a return label as I cherish my memories and would hate to lose them but they kept telling me they were researching how to get me a return label? What? I am overseas but I have access to the US Postal Service. It should not be that difficult. I have contacted them, I have escalated to a supervisor and apparently not one of the people that works there can figure out how I can ship this via the US Post office. Really?!? Needless to say I am still after two months of back and forth trying to get a return label to ship these tapes back to them. I even asked them to give me the owner of the tapes email address as I am sure they would be willing to pay for the shipping themselves just to get their memories back. DO NOT RISK YOUR MEMORIES WITH THIS COMPANY!