Ed A.

I've now sent in three total orders covering a LOT of media, including 8mm, VHS, and Betamax format, and 35mm slides. None of my orders were all one format, but a mix. While the service and quality is excellent, albeit a bit slow (which is fine as I'd rather the techs take their time and get it right!), I find the process of creating an order to be a nightmare. The system is based on a "piece" model, where a single video reel or tape is a single "piece", the order form requires one to select 3, 6, 12, 24, or 48 total tapes "pieces". What if I have 20? What if I want slides? First you need to figure out that a "piece" constitutes 25 slides... then you could organize 100 slides, or 4 pieces of slides... then I could add those 4 pieces to my 20 video/movie items to make up a 24 piece order (20 movie/video pieces and 4 35mm slides (100 slides)...

I don't know how to do it better, but I'd prefer the ability to create my own bundle of whatever number of movies I may have; and, have a "per slide" scan cost and simply count up all my slides and pay a per-piece cost and done. In that way I can easily leave all my slides in their existing box of 24 or 36 slides, WHICH are then also logically grouped into a chronology from first to last. Instead they end up in zip-lock bags of 25 slides, with a single "piece-numbered" bar code. I find it confusing to place my order without a customer service rep to assist, and very tedious to package them up. I strongly suspect I'll encounter the same when I decide to tackle all my photo albums, which are generally populated by topic of some kind.

Sort out a better way to order, and this review goes to 5 stars immediately!