I sent in four super 8mm films and one 16mm film (double perf). The whole process took about a month or two, which is perfectly reasonable to me as I'm not in any rush. All of the super 8mm films were scanned, but the 16mm film was returned unscanned, although I was not charged for the 16mm film. The scans of the super 8 films were of decent quality, especially for the price of $15 per film. The files I got were mp4 files with a resolution of 720 x 480 with a bitrate of 3310kbps at 17 frames per second. I'd say that they are good for draft/general purpose use. It is an inexpensive way to see what is on a reel of film and to decide if you want to spend the money to send it to a high end film lab for a high resolution telecine transfer.
I'm disappointed that my 16mm film wasn't transferred and I never really received a reason why other than "the lab was unable to transfer your film". The website says that they can transfer 16mm films, so I'm not sure why mine was rejected.
I look forward to using Southtree in the future as I purchase a lot of films that need a quick, inexpensive digital copy.
I have included 3 still frames from one of the super 8mm films that they transferred for me.
I didn't realize I choose to only receive them on a jumpdrive so they helped me get the dvds I thought I ordered
We are glad to heave helped, Julie! Thank you for choosing us to digitize your memories!
They did an excellent job. I can't thank them enough for saving some very old videos I had.
Nothing But The Best You Can Find In This Field!
I'm So Happy With My Product! Would Recommend Everyone To Take Advantage Of This Comany.
The end product was great. Just be aware that it can take up to 6 months to get it back.
Very easy to send in my items. I am going to use them again!
Hello Laurie! Thank you so much for taking the time to leave a positive review. We are ecstatic that you had a simple and positive experience with us. We can't wait to help digitize more of your memories in the future.
Good service... happy with result... have others I will have done
James morten
Good job Is was easy to work with very helpful With no problems
Use a groupon and sent slides. Images created were dirty and poor quality. Waste of time and money.
Professional and caring. Good job. Arrival prompt. Came in good condition
Hello Martha! Thank you so much for taking the time to leave a positive review. We are so happy that you were satisfied with the final product. We try our best to make the experience as positive and prompt as possible so we are ecstatic that this was the case for you!
The buying experience was easy, and the results were as promised.
Thank you so much for sharing your feedback, Mark! We're pleased to hear that you're enjoying your digitized memories!
You saved my precious memories.
I can't thank you enough
The service was outstanding. My brother and I used the service twice.
Fine, fine, fine all the way. This should make 50.
Very pleased with the results and have recommended Southtree to at least five people.
Prompt delivery, very good quality considering the age of my vcr tapes.
It took 5 full months to get my 2 vhs tapes transferred! Product quality was great!
Everything came within the timeframe they set out. No errors. Would use them again!
Answer: I'm a real customer. Used Southtree 3x so far and very satisfied.
Answer: Still waiting for my lost pictures. It's been months and they are no longer answering my emails. If your memories are important, find someplace else.
Answer: Do not I repeat do not send them your precious memories Mina have yet to be returned and are most likely lost forever a lawsuit is my next option but no amount of money is going to ever replace those memories!
Answer: Hello, Richard! Rather than charging by length, which would make the process very costly for most tapes as they tend to be longer, our process is determined by the number of items you are sending to us. Across the board, whether it is 5 minutes or 5 hours the size of your order will be determined by how many items you would like to send us to be processed!
Answer: Hello, Jim! That is a great question. Southtree and iMemories are completely separate companies and are not under the same business umbrella or otherwise affiliated in any way whatsoever.
Answer: Hello, Rebecca! Would you mind sending our customer service team a photo of your item at info@southtree.com? We would love to help identify if it is a format that we can convert for you. We look forward to hearing from you!
Answer: Hello, Edward! Our customer service team is always more than glad to provide a status update. You can reach out to them at info@southtree.com anytime you need us, we are more than glad to help. Also, there is a feature on our website to track your order by simply inputting your order number and email. We want you to always be in the loop as to when to expect your preserved memories!
Southtree has a rating of 2.4 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Southtree most frequently mention customer service, credit card and poor quality. Southtree ranks 9th among Video Converter sites.
Hey Alexander! Thank you SO much for your kind words and feedback. We are so glad that we could preserve your film reels and provide you a product that you can relive and enjoy forever! If you have questions about your 16MM film, we'd love to help! Email us at Info@southtree.com