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Southtree

How would you rate Southtree?
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Iowa
1 review
0 helpful votes
Follow Alexander L.
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I sent in four super 8mm films and one 16mm film (double perf). The whole process took about a month or two, which is perfectly reasonable to me as I'm not in any rush. All of the super 8mm films were scanned, but the 16mm film was returned unscanned, although I was not charged for the 16mm film. The scans of the super 8 films were of decent quality, especially for the price of $15 per film. The files I got were mp4 files with a resolution of 720 x 480 with a bitrate of 3310kbps at 17 frames per second. I'd say that they are good for draft/general purpose use. It is an inexpensive way to see what is on a reel of film and to decide if you want to spend the money to send it to a high end film lab for a high resolution telecine transfer.

I'm disappointed that my 16mm film wasn't transferred and I never really received a reason why other than "the lab was unable to transfer your film". The website says that they can transfer 16mm films, so I'm not sure why mine was rejected.

I look forward to using Southtree in the future as I purchase a lot of films that need a quick, inexpensive digital copy.

I have included 3 still frames from one of the super 8mm films that they transferred for me.

Date of experience: March 6, 2019
Jessica C. Southtree Rep
over a year old

Hey Alexander! Thank you SO much for your kind words and feedback. We are so glad that we could preserve your film reels and provide you a product that you can relive and enjoy forever! If you have questions about your 16MM film, we'd love to help! Email us at Info@southtree.com

Florida
1 review
0 helpful votes
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Thanks
October 25, 2022

Did a good job on my vcr taps transfered to dvd and thumb drive takes a while but well worth it

Date of experience: October 25, 2022
Iowa
1 review
1 helpful vote
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They were very helpful
February 17, 2019

I didn't realize I choose to only receive them on a jumpdrive so they helped me get the dvds I thought I ordered

Date of experience: February 14, 2019
Tosha C. Southtree Rep
over a year old

We are glad to heave helped, Julie! Thank you for choosing us to digitize your memories!

Texas
1 review
0 helpful votes
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They did an excellent job. I can't thank them enough for saving some very old videos I had.

Date of experience: January 17, 2015
Florida
1 review
1 helpful vote
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Memories
November 26, 2021

I've used them three times everything came out good I don't regret it and I'll use them again

Date of experience: November 26, 2021
New York
1 review
1 helpful vote
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Away We Go!
February 15, 2016

Nothing But The Best You Can Find In This Field!
I'm So Happy With My Product! Would Recommend Everyone To Take Advantage Of This Comany.

Date of experience: February 15, 2016
Utah
2 reviews
0 helpful votes
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Did a great job, be prepared for a long wait.
October 25, 2022

The end product was great. Just be aware that it can take up to 6 months to get it back.

Date of experience: October 25, 2022
California
1 review
0 helpful votes
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Great quality and fast!
March 5, 2021

Very easy to send in my items. I am going to use them again!

Date of experience: March 5, 2021
Marisa F. Southtree Rep
over a year old

Hello Laurie! Thank you so much for taking the time to leave a positive review. We are ecstatic that you had a simple and positive experience with us. We can't wait to help digitize more of your memories in the future.

Illinois
2 reviews
0 helpful votes
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Great job on my tape
March 10, 2015

Good service... happy with result... have others I will have done
James morten

Date of experience: March 10, 2015
Oklahoma
1 review
1 helpful vote
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Very helpful
February 11, 2022

Good job Is was easy to work with very helpful With no problems

Date of experience: February 11, 2022
West Virginia
1 review
11 helpful votes
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Disappointed
November 23, 2015

Use a groupon and sent slides. Images created were dirty and poor quality. Waste of time and money.

Date of experience: November 23, 2015
Ohio
1 review
0 helpful votes
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Dvds
April 11, 2021

Professional and caring. Good job. Arrival prompt. Came in good condition

Date of experience: April 11, 2021
Marisa F. Southtree Rep
over a year old

Hello Martha! Thank you so much for taking the time to leave a positive review. We are so happy that you were satisfied with the final product. We try our best to make the experience as positive and prompt as possible so we are ecstatic that this was the case for you!

Illinois
1 review
0 helpful votes
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Great customer service
May 9, 2021

The buying experience was easy, and the results were as promised.

Date of experience: May 9, 2021
Khristy W. Southtree Rep
over a year old

Thank you so much for sharing your feedback, Mark! We're pleased to hear that you're enjoying your digitized memories!

Florida
1 review
0 helpful votes
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Thank you
June 13, 2022

You saved my precious memories.
I can't thank you enough

Date of experience: June 13, 2022
California
1 review
0 helpful votes
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The service was outstanding.
February 22, 2021

The service was outstanding. My brother and I used the service twice.

Date of experience: February 22, 2021
New York
1 review
0 helpful votes
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They were fine
May 17, 2021

Fine, fine, fine all the way. This should make 50.

Date of experience: May 17, 2021
Massachusetts
1 review
0 helpful votes
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Very pleased with the results and have recommended Southtree to at least five people.

Date of experience: February 13, 2022
New York
1 review
0 helpful votes
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Prompt delivery, very good quality considering the age of my vcr tapes.

Date of experience: June 8, 2015
California
1 review
0 helpful votes
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Slow to transfer
June 27, 2022

It took 5 full months to get my 2 vhs tapes transferred! Product quality was great!

Date of experience: June 27, 2022
Canada
1 review
1 helpful vote
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Would use them again
February 8, 2016

Everything came within the timeframe they set out. No errors. Would use them again!

Date of experience: February 8, 2016

Overview

Southtree has a rating of 2.4 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Southtree most frequently mention customer service, credit card and poor quality. Southtree ranks 9th among Video Converter sites.

service
56
value
55
shipping
50
returns
26
quality
49
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