Southall Travel

Rubbish travel agent
I booked tickets to travel to India via jet airways which failed while i was in India
I contacted them and travel agent instead of helping started selling me tickets - return for £1700 pounds per person - Some of my friends bought it.
I purchased new tickets to fly back and now I am claiming money via credit card chargeback scheme and this crooks are preventing them
They are not ATOL protected and they sell tickets for airlines that is not ATOL protected too. So providing wrong information to customers
Customer service remains poor and they do not have complaint procedure/policy or department.
I have serious concerned about this travel agent. I am in process of reporting them for fraud.

No support from them always after your money and you buy their tickets they will ignore your calls and requests.

Decided to book a holiday to Dubai at midnight and instead of booking directly on Emirates website we thought we'd call Southall Travel, knowing they'd be open. Wish we hadn't! We booked for 2 adults, a 12 year old and 5 year old. A 12 year old is classed as an adult, but when we went to check in, Emirates website said our eldest was booked on a child ticket. We called Southall Travel who assured us that our 12 year old was booked on a "youth" ticket and would be fine to travel. We called Emirates to check as we didn't want any problems at the airport. Emirates told us there is no such thing as a "youth" ticket and that Southall Travel would need to reissue the ticket as an adult ticket. Southall Travel wouldn't reissue the ticket so we asked them to send us an email to confirm that we wouldn't have any problems at the desk. We then spoke to a friend of ours who works for Emirates and she also said she'd never heard of a youth ticket before. We called ST again and asked them to reissue the ticket. After a few phonecalls, they did and we travelled to Dubai with no issues. However, we had the same issue on our return journey. This time, we managed to check in online fine, but when we went to check in at the desk, Emirates said the same thing, that our 12 year old had been issued a child ticket and not an adult ticket. They then asked us to go to the ticket desk at Dubai airport and speak with our travel agent. Again, after many phonecalls, no luck with ST. The man at the desk got fed up and said put the phone down I will issue you an adult ticket myself!

Long story short, don't trust Southall Travel to book you a ticket for a 12-15 year old - as they class this as a "youth" ticket - when there is no such thing. What should have been a straight forward trip to Dubai, became a stressful experience - with many unnecessary phone calls between ST and Emirates, and also a 12 year old who thought we may not be able to travel! I definitely won't be using Southall Travel again and won't recommend it either. All of the travel consultants we spoke to were arrogant, patronising and unhelpful.
I write this review so that other parents aren't faced with a similar situation.

Found a discounted deal for Dubai on their website and left a message on their facebook page with my contact details. They were quick to revert to me and provide all the details. I have got the provisional booking made and plan to confirm it tomorrow. If i get a cheaper price than theirs, I will get the price match done. Pretty happy with their website as well as the tele staff who were prompt and helpful this time as well as on my previous bookings. Havent faced any problems so far.

I recently had a pleasant experience with Southall Travel. I have been booking my holidays with them for long but this time they certainly surpassed all my expectations. Southall guys offered an excellent holiday package to Dubai, which easily is my and my wife’s favourite trip to date. It was my wife’s 36th birthday and I had planned a few surprises for her including the leisure trip (that I got organized by Southall). I had a little issue with British Airways regarding our return flight to UK. But these guys followed it up really well. Many thanks to Southall Travel….

One of my friends has been booking with Southall for years and he used to talk of deals that seemed too good to be true till I tried out booking with them myself. I landed an awesome deal on my reservations with Atlantis The Palm and the stay was an unforgettable experience cannot but give credit to the guys at Southall for arranging it. Considering the current experience I have had I will make sure to check with them the next time I plan to take an international holiday to anywhere in the world.

I have used this company several times and always had great service. I am not sure whether they are based abroad or not but it doesn't matter. Prices on website aren't always up to date but they do the best for you and I have done a bit of bargaining with them as well. Had to canx then rebook last time and most helpful. Do find you have to remind them to email your e ticket. I always try and use this company for Indian flights.

Great prices after they do price match and friendly satff and eager to help and its overall good and may need improvements in first time telling the price as when you aka for price they first quote it very expensive but then if you say you found cheaaper somewhere else then they do price match however they should beat he price if i found cheaper somewhere else.
However i think they just care about getting the booking done and payment made as affter that nobody contacts you back.

I am angry I am hurt by southal travel treatment I was coustomer since 2012
My email was hacked so I created different e mail, by the time my phone contract was finished so I took different phone number it wasn't any other matters with change e mail and change phones I changed the address
Iused to buy tickets and travel same name same everything
Now I needed my 5 years travel history for official reason and called them in between seven days I spoke to 10 agents of southal travel I have e mail customer care but they didn't back me for neither call or email there was no luck what's so ever.
I decided to talk to the manager one person came phone he introduced himself as manager called Reymond at first he seems genuinely want solve my problems he crossed check my previous number my previous address it was fine I was talking to him in Friday and promise me that he will give me by Monday.
When Monday came he didn't call or email me again I called him and find out he was changed person data protection act he can't give it to me again I did offer him that any sort of documents driving license or passport which I always travel theare tickets I was so politely request them no luck I am amezed that the data they are talking about that's my data I am ready to verify even in court

They are very unhelpful unprofessional I am very sad thire treatment