Southall TravelReviews 36

I had the worst ever experience in booking a flight with Southall travels. The agent who handled me did not understand me and kept going for 2 hours. After a frustrating conversation of close to 2-2.5 hours I booked the tickets to get it done with only to find that the tickets are way cheaper in the airline site. Don't ever use southall travels

This Company does not in any way honour it's mantra.
Although their invoice states a ' date for any balance to be cleared by ', they constantly send rude and threatening emails insisting that you pay before the due by date.
AVOID THEM.!

Scamming agency- DO NOT USE. They refuse to refund the money for a cancelled flight inspite of airlines saying they have refunded more than a month ago. We have also found out that they lie in their website about being register with ABTA for dispute resolution. This agency SHOULD NOT BE ALLOWED TO OPERATE! AVOID at all cost! No point in contacting the customer service either!

Very poor service this time.
The agent didn't offer the best match flight (which I searched and advised about). Thereafter, not the best price matched. When I asked for a price match similar to the airline website, I was advised that the price wasn't at the same terms- which eventually I found out it was same terms and conditions. Moreso, I was asked to make payment quickly or the tickets would be released?
Very misguiding service, I wouldn't recommend the agent at all.

Southall travel,,,firstly they also known as travel trolley,,,they always quote u high price n convince its the best option,,sell tickets on free date change base which never happens,,,they copy paste airline terms n conditions then simply put everything on airline,,,,i been scammed more then 600 pounds by southall travel,,,avoid them at any cost if u care about hard earned money pay few quids extra n book direct with airline least u ll ve a backup,,am gonna report them to atol,cab,,consumer forum where ever i can jus waitung to get back.

Decided to book a holiday to Dubai at midnight and instead of booking directly on Emirates website we thought we'd call Southall Travel, knowing they'd be open. Wish we hadn't! We booked for 2 adults, a 12 year old and 5 year old. A 12 year old is classed as an adult, but when we went to check in, Emirates website said our eldest was booked on a child ticket. We called Southall Travel who assured us that our 12 year old was booked on a "youth" ticket and would be fine to travel. We called Emirates to check as we didn't want any problems at the airport. Emirates told us there is no such thing as a "youth" ticket and that Southall Travel would need to reissue the ticket as an adult ticket. Southall Travel wouldn't reissue the ticket so we asked them to send us an email to confirm that we wouldn't have any problems at the desk. We then spoke to a friend of ours who works for Emirates and she also said she'd never heard of a youth ticket before. We called ST again and asked them to reissue the ticket. After a few phonecalls, they did and we travelled to Dubai with no issues. However, we had the same issue on our return journey. This time, we managed to check in online fine, but when we went to check in at the desk, Emirates said the same thing, that our 12 year old had been issued a child ticket and not an adult ticket. They then asked us to go to the ticket desk at Dubai airport and speak with our travel agent. Again, after many phonecalls, no luck with ST. The man at the desk got fed up and said put the phone down I will issue you an adult ticket myself!

Long story short, don't trust Southall Travel to book you a ticket for a 12-15 year old - as they class this as a "youth" ticket - when there is no such thing. What should have been a straight forward trip to Dubai, became a stressful experience - with many unnecessary phone calls between ST and Emirates, and also a 12 year old who thought we may not be able to travel! I definitely won't be using Southall Travel again and won't recommend it either. All of the travel consultants we spoke to were arrogant, patronising and unhelpful.
I write this review so that other parents aren't faced with a similar situation.

Extremely unprofessional people, They will give you good rates, have your monies then refuse to honor their own rates & ask you to pay more closer to the date, then if you ask them for refunds, you will have to do 100s of followups, most of the time they will not take your calls or reply to your email. My friend has also gone through equally bad experience with them, I am still struggling with them from 2 months, Don't fall in trap of theirs. Look for better agencies then them

Do yourselves a favour and do not book with these scammers. I paid extra to able to make one change to my booking but when I tried to do this on my return flight they wanted a extra amount of over £135. When I asked why there was a charge when I had already paid for this facility, I was told the charge was made by the airline and they were just passing it on to me. I phoned the airline about this and the airline told me this was a charge made by Southall Travels and this amount was not being paid to the airline. I made several complaints about this but despite promises no one bothered to call me back.

I rang the company today to ask where my refund was the agent made me give all bank details address ect and did not process a refund tried to take £2586 out of my acc, reported to the police beware

No support from them always after your money and you buy their tickets they will ignore your calls and requests.

They took my money and provided a fake ticket my sister and two children traveled to get flight but British airways says no booking. There business should removed

Very rude service once you have paid your deposit and you can't get out of the booking without losing your deposit.
Over priced and should have done research and listened to others before booking.
Once paid, no after sales courtesy calls to wish you a good trip etc. Very unprofessional staff all based out of the UK ( the one who dealt with us) and pressuring.
Learnt a massive lesson, not to book with them ever again.
Would have thought under the circumstances going on in the world, you would expect extra courteous service especially when you spending a lot of money.

They kind of locked customers, They charged me a lot of money, nearly I paid £1000 extra compare to other travels, I requested to cancel my flight, They said need to pay £300 for cancellation, They request £1080 for deposit, really bad customer service, I request many time need to speak manger, keep saying, we have requested, no one call, two multiple trip to SriLanka charge £3555 and I did date changed they charged additional £150

I am giving lowest rating 1 as there are no 0.
I booked a ticket for my family from london to Delhi. Given initial advance 800 gbp and they told to change date free of cost. I got Covid positive so could not travel. I asked for date change, they made too many arguments and did not do. I even copied their management in emails. But no help, they stole my 800 pound. They must be having insurance and received full amount from airlines. They do fraud. Never ever go with Southhall travel. Many of my colleagues got same treatment. Worst experience. This happened on 12th Dec 2021. Invoice Number as requested- *******
I have written to ABTA but Southall say, they are now no more member of ABTA. In my first review they reply that someone will call, they never call and I see for every review they reply like this. Please be aware, this is false just to show on this platform that customers will be contacted. I have given my invoice number too. Never trust these guys. Government must take some legal action against this travel agency. They are cheating and stealing money. They say that reviews are always positive and negative, we do not bother. Pathetic people and agency really!

Very poor service, dodgy deals and false commitments.
When it comes to refund... it is a nightmare. Soon after booking confirmation they start changing the flights dates & timing. Too difficult to get hold of someone on phone. Their phone are most of time on auto repliers. Their flexible ticket means if you refund you will have to pay £200 per ticket. My refund dispute is pending for the last four months
Please keep away from this fraud company.

Booked flights which were cancelled due to PIA being suspended. Southall made no communication regarding the cancellation or the refund. I have had to call them to get updates. They have had my refund for over a week now and have not bothered contacting me. They have advised 14 days to process refund when I contacted them. I have used them a few times. You don't know how good a company is till there is an issue. I will definitely not be using southall again.