SonyReviews 80

I've always loved Playstation until I bought a 18TB hard drive that isn't compatible with my ps4. You have a cap on hard drives? Wtf?!? Why. At least come out with your own hard drive if you're money hungry wtf, I'm switching to PC peace out $#*!ing jap bums (and no I don't feel bad about it)

My Sony pos TV is 1-1/2 years old. Purchased extra warranty, everything to be protected for 5 years. 2 weeks ago, on several occasions the screen began freezing up. NOTHING would unlock it other than unplugging the power cord. The warranty still falls under Sony. They deduced it was my "internet"? I tried for 2 days trying to convince them it's not the internet, to get them to resolve the real problem. I filed complaint (supposedly as they refuse to forward a copy of my complaint) about their enept support team. I'm now without a $1400.00 and no recourse

All ways sign ne out of everything I've had to make 5 accounts cause they kick me out of mine even when I have my password they still don't sign me in also won't let me download any games and won't let my ps plus work so I wasted $15:00 for no reason overall 1 star for effort

First off Sony's support is terrible. If you are buying a Sony product you should be aware that their support is not good. I bought Sony headphones (WH-XB010N) back in November. Well the first thing that happened was that my order was lost in shipping. So, I just went and bought them again and this time I went and picked them up. When I tried to use them I found that the Microphone on the headphones was not working. I called Sony support and their support person walked me through trying to get them to work. Well that was a disaster. So, the support person said they could exchange the headphones for me directly with them. I said OK, bad mistake. The headphones finally arrived back towards the end of December. When I got them I found that the mic on them did not work. So, now I figured that it must be something with my computer. As it turned out my Bluetooth device on the computer was older and that is why the mic did not work. I know this because I ordered a new Bluetooth device and the mic worked fine. So, I was finally able to use the headphones. However, this did not happen until the first week in Jan 2024. I noticed in the box there was a coupon for a free trial of the new 360 Reality Audio that is out there. I went to the site I was directed to go to. I put in the access code and was told that it was invalid. I called Sony and the support person told me in broken English that the coupon expired. I explained this was not my issue but Sony's. She stood her ground and kept repeating that the coupon expired. So, obviously I was getting nowhere with her. I told her when I hang up I will be putting a review of the service I received.

We bought 2 Sony TV's about 7 years ago. It appears both of them have a defect that is under warranty but were never informed about.Four years ago one of the TV's died and they sent a repair person out to fix it. Well last week our main TV died and when we called we were told to wait 24 to 48 hours and someone will contact us. No one ever did so we called again. They said they had to order the part and would be contacted by the service provider to schedule. Called the service provider today to check status and they said they have no technicians in our area and canceled our part order since they couldn't send a technician and informed Sony of the situation. Called Sony again today and got the same line that it would take 24 to 48 hours to see if they could find a technician. I asked to speak to a supervisor but was told by Mark( who has TERRIBLE people skills) that supervisors don't take calls and only kept saying we will get a call in 24 to 48 hours., SO FRUSTRATING. Of course I have a house full of people coming for the long weekend and we will be without our TV because of their ineptness. Mark had NO empathy for my situation at all. I HATE SONY!

The Asian Jew just keeping conning people out of money with the worst consoles in the history of the planet. I genuinely hope China invades mainland Japan and Rapes and Kills everyone related to Sony and their families. Horrible people who will not see the pearly gates of heaven but will burn for alll of eternity for being a bug person Jew. Hope you all die horribly painful deaths are are ripped limb from limb by a gang of wild dogs

I've used a lot of headphones, but the Sony WH-1000XM4 takes the cake. I ordered directly from Sony's website - smooth process, quick delivery. Now, about these headphones - the sound is crisp, the bass is deep, and the noise-cancelling is stellar. If you're looking for a true audio experience, these headphones are the ticket.

Ordered an expensive TV from Sony it came damaged and it is a nightmare to return stay away for your own good

Bought Sony XR75X90CK 11/28/22 at Costco. Also received additional 5-year service/warranty from Allstate.
TV started to have network connection issues in June, 2023 - about 5-6 months after the purchase.
Called Allstate to replace TV. They stated that their "warranty" does not cover the period of OE warranty which the the 1st year. Called SONY they sent me to tech support to troubleshoot. Ran their routine - no help. At the end I was told to do a factory reset and see what happens. I was also told that if it does not solve the problem I could select to replace my TV in kind.
It did not help. Called Sony again. Explained the situation and requested replacement. I was sent to some very rude Customer Support lady that was not helpful at all. Hanged up. Called again.
This time a more reasonable person explained that many people are having similar issues and that SONY WILL NOT replace my TV and wants to repair it by replacing a board. I asked to replace the TV or get a refund. Sony told me to go talk to Costco. Costco service did not do anything other than sent me back to Sony. At this point I have no choice, but contact SONY again. Sony now says they will attempt the repair, but if it does not work, then they will replace the TV. I asked to escalate this matter and replace the TV. They said no way it could be done.

I 've bought a lot of electronics over the years from many different manufacturers. Sony is by far the worst company to deal with. They obviously don't care about their customers and don't stand behind their product.

I recommend against buying Sony products and considering alternatives.

I also have several LG and Samsung TVs and never had any major issues with any of them.

I bought Sony camera lens a few days ago. When I received the package, it was EMPTY. And I called SONY to send me a new lens, they said they are going to investigate. Fine, I understand SONY need to do the investigation. However, then Sony told me that they are going to investigate the issue either their fault or Fedex fault and they are not going to pay my money back or give me the lens if they can't find anyone to take the responsibility! So I am the one suffers? I did anything wrong? Maybe the wrong thing I did is to trust SONY!

I have to say that this is the worst online store it can be, but I didn't see any reviews online. Need to put it here so that somebody can see my experience buying a Bravia on the official website.

First, although it says "est shipping date" when you order the product, the date was the date it ships out, not the date you receive. Upon further exploration of the website, it takes 4-9 business day to ship "if there is no delay." This is probably the slowest shipment among all the contemporary shopping websites.

Second, the customer service line absolutely had no function. They'd better all be replaced by ChatGPT next year. I called 2 days after the est shipping day asking why it wasn't shipped. The agent didn't know and had to escalate. Then they called me and told me that it was shipped but didn't know the estimated arrival date as it was handled by a 3rd party delivery company.

Third, one week later, I got an email noticing that my shipment is delayed. The customer service again had no idea why the delay is and how much the delay is going to be. The agent cannot even cancel my order and told me that I can only cancel my order within 30 minutes of order placement. So it technically can take 10 years to arrive, and I can only refund it "with a stocking fee" after I receive it. The request is then escalated to an escalation team who I cannot talk to directly. The agent has no direct manager that I can escalate.

Finally, I cannot even find a customer service email on Sony's website!

I think it is self-explanatory why the service is such a crap. Because they don't want to listen to the customers' feedback and don't care to improve their service quality.

NEVER buy a Sony oled TV……

When we got it we was told not to leave on pause as it burns out the screen….we followed this very carefully….however the screen has still burned out and leaves lines across the TV….back and forth with Sony….but they now say it's not covered and there is a warning in the paperwork……WTF….,! So they sell a tv….with a pause button….but when you pause…it burns the screen out…WHAT A JOKE…. My previous LG tv was a 1/3 of the price, had it for 9 years….and was ace….now got a very expensive Sony and it's screen is burned out…NEVER BUY A SONY OLED TV….! FARCICAL quality and service

I will never again buy their scam 4 year warranty. They find hundreds of reasons to NOT honor valid warranty claims. I asked the Sony employees working the phones exactly how will you get a repair technician to my home when you are over 8 thousands miles away? Never got any answers after dozen calls.I now refuse to talk to 3rd world incompenets. They lie about everything. Horrid service now from Sony!

The worst company to order from!My tv was never delivered to me,customer service representative not useful at all!The managers of the company same,no response!3 weeks I am going back and forth!Avoid … buy directly from Costco or other chain!

I have given my camera at service centre Indore,they gave me the estimate of 27,000 and asked me to give advance payment.after doing the same still I am facing many problems.they are not listening to them as well as they and not attending the call from last 7 days...i called too customer care too and they told we have given reminder to service centre.still no response. Please help me.
Pratik Punjabi*******000

I will NEVER EVER buy another Sony product because they blocked the Mark Knopfler video I used to play my bass to. It costs them nothing to allow us the pleasure to enjoy an artist's music through a different player than Youtube. I already paid to own this music but I want to play it through this player!

No more SONY, no cameras, no TVs nothing SONY ---> FULL boycott

Long story short, brought a high end 55inch TV, broke with the first year (I have a 5 Year warranty) screen Just stopped working which they replaced but quality was much less (cheap screen), then the screen became unwatchable so they replaced the mother board and it went downhill from there. The refuse to fix or replace the issue (SONY WILL NOT HONOR YOUR WARRANTY) I have been emailing back and forth for 4 YEARS! And what they will do is get you to run errands for thdn (30 and counting) until you give up. So I decided to share my view as they have not intentions to fix the issue I will ensure EVERYONE knows about SONY and please buy other brand they have better reputation these days while SONY hangs on to its old days of glory

1 year ago I bought a Sony model XBR-65X81CH There was a manufacturer defect in the internal wifi unit, I contacted Sony Electronics to complain of the defect I was informed after trying to fix it at my home the tv was not able to be repaired and they would replace it and pick up the damaged one. The first replacement was sent to my home but when it was plugged in the screen was cracked and had to be returned. The second one they sent me I realized 2 days was a cheaper model 65X80K which was nowhere near the same model picture/sound quailty I had purchased and returned due to manufacturer defect. I called the Sony customer service number *******669 to see about fixing this problem I was told by the representative I had agreed to the cheaper replacement which I didn't and there was nothing else they would do. I NEVER agreed to a cheaper replacement television. At best this is deplorable business practices at worst it was deception/consumer fraud. I have filed a complaint with the Arizona Attorney General Office and am writing this to warn other consumers of the despicable business practices of SONY Electronics.
If I could give them a Zero review of their customer service I would.

I purchased a Sony smart tv 32inches from amazing. Free installation service was available on next day. Tv has good picture and sound. If any problem regarding tv customer support is very nice. Thanks to Sony tv. I am enjoying every day. Service boy is very good approaching,and solve any issues. Nice service