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Sony Reviews Summary

Sony has a rating of 2 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sony most frequently mention customer service and year warranty. Sony ranks 77th among Electronics sites.

service
34
value
34
shipping
26
returns
31
quality
33
India
5 reviews
8 helpful votes
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Wow
September 25, 2014

Wow. Worst experience of my life. Just dont. Too exhausted from arguing with them, yes they argue with you, too actually explain for the 100th time what happened... And still nothing came from it, please just don’t. Sony's customer service is the worst and terribly inconsiderate in Not Resolving issues.

Date of experience: September 25, 2014
India
5 reviews
10 helpful votes
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The growth of Sony is really outstanding especially in the last 3 years. They are really dominating in the field of electronics. Last week I have bought the Sony LED TV 42 inches really i am attracted very much on the clarity of visual i got from the TV. So, I have decided to buy from only Sony company regarding all electronics goods which are all i needed.

Date of experience: August 27, 2014
IR
3 reviews
28 helpful votes
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I have a led tv from sony, and the quality is very good. It also has wi-fi incorporated which makes easy to view movies on it directly from my laptop. Also the features of the smart tv are very good, with youtube and facebook access. You can alos connect your phone through wi-fi direct. Tops

Date of experience: February 20, 2014
Texas
3 reviews
3 helpful votes
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I am very happy with my new sony tv. Cant wait to get my cable hooked up and enjoy some movies

Date of experience: December 18, 2013
Texas
3 reviews
3 helpful votes
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Best electronic in the business. Have been buying sony products for 20 years and will do so until i die

Date of experience: December 10, 2013
Oregon
3 reviews
4 helpful votes
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I love products made in Japan, good look, light and functional, excellent!

Date of experience: October 30, 2013
New Jersey
16 reviews
25 helpful votes
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Sony has awesome electronics. This is a great place to search for the latest sony gadgets.

Date of experience: May 14, 2013
Massachusetts
4 reviews
8 helpful votes
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Ordered a bunch accessories for my phone and it was delivered in good time and condition. One of the items did not fit my phone (a holster), however, but after contacting their customer care service, I got it returned and refunded me for the part. Plus they corrected their compatibility on their site later.

Date of experience: July 13, 2012
Colombia
5 reviews
5 helpful votes
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It´s a good website, but I think could be more friendly!

Date of experience: February 10, 2012
GB
3 reviews
3 helpful votes
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I would like to say that sonystyle.com is THE GREATest. I've bought many times from them and they are always fast and any problems i have had with merchandise has been delt with appropriately and swiftly. Unmatched customer service, pricing, and speed. Thanks sonystyle.com

Date of experience: January 29, 2012
Sri Lanka
26 reviews
54 helpful votes
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Already Have lot's of Sony brand Products like Laptop, LED TV, Home Theater System, etc. Totally satisfied with Sony Products performance & quality.

Date of experience: May 30, 2011
Texas
268 reviews
1800 helpful votes
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I recently had to retire my Dell and exchange it for something lighter weight. After some research and much accidental ignoring of some people's advice, I settled on a Sony Vaio. The Sony website could be better organized - one day I could find the laptop I wanted, but the next day I needed to do some serious sleuthing to get to the same location. Finally when I did go through with the purchase, though, things went smoothly. Sony updated me on the whereabouts of my laptop, and delivery was relatively fast (as compared to Dell, which took, in the past, a month). I'm very happy with my Vaio (though the sound system is nothing compared to Dell's), and after I deleted all the bloatware, the transition time to becoming accustomed to this new machine was next to nothing.

Date of experience: April 25, 2011
1 review
1 helpful vote
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I used to spend quite a bit of time trying to figure out which website sold the best sony laptop at the best deal and in the end I settle for something I didnt really want to shave off a few dollars. Now I just buy directly from sony and customize my laptop to exactly what I want. This is how Dell used to work and now Dell is crap. I much prefer sony laptops and I hate to be supporting foreign companies over US companies but Sony laptops rock!

Date of experience: September 17, 2010
Florida
6 reviews
21 helpful votes
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I like sonystyle because of awesome costumer service (they answered my questions imedietly) Also they have nice interest free finance options.

Date of experience: July 18, 2010
Pennsylvania
1 review
2 helpful votes
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I think this site is a great site to order from. The customer service is great and the products they sell are great as well. I ordered a Sony A550 and a set of lenses from them. They were nice when I talked to them on the phone and when I received my packages in the mail, they included everything they should have. I would recommend this site to everyone who is going to purchase any Sony product.

Date of experience: March 7, 2010

About the business

Gateway to Sony Products and Services, Games, Music, Movies, Financial Services and Sony Websites Worldwide, and Group Information, Corporate Information, Investor Relations, Corporate Social Responsibility, Career, Design, Brand, and more.


sony.com
Founded in 1946
San Diego, CA, United States