Ron C.

Purchased a new Sony OLED TV. Loved the TV however... after a period of time it began freezing the picture to the point in required unplugging. After 2 factory resets sonys support got involved. There is where it all turned "sour" to put it lightly. They blamed it on my "internet?" then stated it would not be covered. How ironic... No service tech, nothing. Just a person a half a world away telling me it's my internet.
After 2 days I finally contacted the Costco's team where I originally purchased my TV and they immediately took charge. Today I ordered a new TV. Definately not a sony... EVER! From Costco of coarse!
I want to give a huge shootout to the Costco Nampa management team for they're diligence and help.

My Sony pos TV is 1-1/2 years old. Purchased extra warranty, everything to be protected for 5 years. 2 weeks ago, on several occasions the screen began freezing up. NOTHING would unlock it other than unplugging the power cord. The warranty still falls under Sony. They deduced it was my "internet"? I tried for 2 days trying to convince them it's not the internet, to get them to resolve the real problem. I filed complaint (supposedly as they refuse to forward a copy of my complaint) about their enept support team. I'm now without a $1400.00 and no recourse

Purchased 2 remotes to replace the one I lost. Remotes fail to advise that Ford and Dodge require BOTH keys to program your new key OR go to the stealership for $175.00 each OR find a key and lock company that can program them with a computer for and additional, in my case $45.00 above the cost of the keys from Remotes.
Truck now starts every time however both remotes do not stay programmed overnight. RemotesRemotes customer service now wants me to UNHOOK MY BATTERY FROM MY VEHICLE for 15 minutes and remove the batteries from the remotes for 15 minutes instead of replacing or refunding.
In my opinion these are JUNK and their NO HASTLE is nonexistent.