Yi-Tsung L.

I have to say that this is the worst online store it can be, but I didn't see any reviews online. Need to put it here so that somebody can see my experience buying a Bravia on the official website.

First, although it says "est shipping date" when you order the product, the date was the date it ships out, not the date you receive. Upon further exploration of the website, it takes 4-9 business day to ship "if there is no delay." This is probably the slowest shipment among all the contemporary shopping websites.

Second, the customer service line absolutely had no function. They'd better all be replaced by ChatGPT next year. I called 2 days after the est shipping day asking why it wasn't shipped. The agent didn't know and had to escalate. Then they called me and told me that it was shipped but didn't know the estimated arrival date as it was handled by a 3rd party delivery company.

Third, one week later, I got an email noticing that my shipment is delayed. The customer service again had no idea why the delay is and how much the delay is going to be. The agent cannot even cancel my order and told me that I can only cancel my order within 30 minutes of order placement. So it technically can take 10 years to arrive, and I can only refund it "with a stocking fee" after I receive it. The request is then escalated to an escalation team who I cannot talk to directly. The agent has no direct manager that I can escalate.

Finally, I cannot even find a customer service email on Sony's website!

I think it is self-explanatory why the service is such a crap. Because they don't want to listen to the customers' feedback and don't care to improve their service quality.