Soma Intimates

I have been buying underwear from soma for a long time now.
This is the first time 2 of them came apart at the lace portions.
I talked to the online chat person and they told me the return policy which does not apply here.
I am wondering if the quality is not as it used to be or something was unusually
Wrong with this batch.

This is the worst bra ever purchased! Spent a lot of money thinking I was buying higher quality only to have it fail not even six months later. Wire is poking through and jabbing me under my arms yet Customer service wants to give me a $25 off my next purchase! Never again! Keep your $25 and make better bras and a warning to anyone else looking at soma. Beware.

I bought two of the cool night pajama sets. Ive only had them a little over a week or two. One already has a rip in the pants. They are my size and I just put them on and go to bed. I washed them in delicate since there are no instructions I've found on how to wash them. They were on sale so you can imagine if I paid full price how even more disappointed I would be. Also they do not keep me cool. I get hot at night and thought great I can sleep better. I'm better off in a thin halter tee and shorts. I expected more.

I was fitted at the store by a nice sales lady. I bought three full price bras. I wore the bra the next day after washing it and taking off the tags. The bra was a horrible fit and rode up constantly. It hurt my chest. I went to the online chat and asked to return all three bras because the fit was wrong. I was informed that the bra with the tag removed could not be returned. I said "you fitted me in store, but you don't stand by your fitting?" The associate just kept writing. "Sorry for your inconvenience, sorry for your inconvenience." The associate was rude and unhelpful. Never offered a solution other than a "one time $10 off my next purchase but only if I called it into their call center instead of ordering online." NO THANKS SOMA! It was a frustrating and expensive experience and I will never buy from this company again.

A pair of my vanishing edge panties developed a hole and I contacted customer service to ask about a replacement due to the quality issues. The customer service rep denied my request and offered an offensive 10% off another purchase. I will no longer buy Soma products

Make that a negative star rating! No, No and NO! DO NOT purchased from this establishment! So disappointed - obviously the staff that used to work here are no longer. Awful, ZERO customer service, at least not after your money is spent. Not sure, but if it was the manager that spoke to me, someone, anyone in upper management needs to go back over what it means to provide customer service. Unbelievable, Unhelpful and Uncaring! So SAD, really thought the ladies in my family had found a new lingerie shop, since the Maddox Shop had closed down, we were SO wrong!

I bought 2 bras for $147 and after 2 months the strap on one of them broke. I called customer service and because it was 15 days after their return period they said they wouldn't do anything but give me 40% off a new one. This is ridiculous and I will never buy from them again and nobody else should buy their products either.

Received defective panties (2 out of 5). Has multiple holes in brown color and thread was off about 2 inches in white one. The worst part of that was I could not get replacement!. Multiple emails sent with the pictures of the defective items to customer services but NO REPLY! This is NOT THE FIRST TIME. It has happened few times in the past. I purchased at least 20 items in the past, sadly I will never buy anything from them again. Never.

I purchased new soma bras in March 2023. In May had to replace bc the underwire popped out in less than 2 months. Here we are in July, another 2 months and replacements bra underwire has now popped out. These bras have either a bad design flaw or awful manufacturing. And at basically $80 a pop, not cheap. So disappointing bc I love the bra, but the company basically tells you too bad, so sad if it breaks on day 61.

Back in 2018, I loved their bras. Lasted way longer than normal and the comfiest around. Last year? I bought two in September that stopped fitting by December and the two I bought in December, one got a hole in it barely outside of the return window and they gave me a pathetic 15% coupon to get me to shut up. Never going back to them.

I have been wearing soma pajamas for over 10 years just ordered some new stuff and the pajamas are so thin you can see your skin through them. I guess I have to find some other company to buy my pajamas from.

I started buying Soma bras about 12 years ago and was so impressed! I was blown away at the quality as the first two bras I bought lasted close to 5 years, which is unheard of for my size (44E). The last two times I have bought them, the quality has greatly reduced. The wire broke on my last two after wearing them for less than a year. I am not wearing them for activity - I sit at a desk all day. Also on the armpit side of the bra wire, because the coating on the end is so much thinner than it used to be, it cuts through the fabric and and stabs me in the armpit. I now coat them with layers of finger nail polish (polish solves a lot of problems in my life...Lol!) to reduce being jabbed repeatedly throughout my day. I will be looking for another brand the next time I need to drop 120$ on two bras

I purchase 4 bras and 1 Balconette at two different times, and in less then 6 months 4 of my bras under wire has cut the bra and popped out, which at that point the wire cut my breast. I'm so happy that at least the Balconette is still intact. I will never purchase a bra from this company ever again. Change the wire in your bras Soma.

Terrible customer service! Both online chats and by phone. Very rude! Online chat person just closed the chat! Not willing to fix their own mistakes! So so disappointed! Will never purchase again and not their customer anymore and wouldn't advise to anybody.

Shelly and Juana are great! Their customer service is top notch. Every time I shop at the Highlands Store in Arlington I feel like I am visiting friends! They are helpful, but also let you just look around if you want.

Ordered 4 bras my always usual size, felt like I was in a straight jacket, no way could I wear them. Sent it back got them 3 weeks later, they ride under my armpits so close! If I lean over it gaps! Should of went into town to my Victoria Secret, sure I'm stuck with them.

Kept me waiting promising an item would eventually be shipped... months! 2-3
When I finally contacted the 4th time in those months they said it was not going to be shipped after all
They did not even send notice I had to call that 4th time to find out and then just a oh well sorry
Much better places to shop than soma

I purchased a $100 gift card from Soma on Black Friday. They advertised that I would receive the extra promotional $20 cash card via email within 7 days. It has now been 3 weeks with no sign of the promised email. I have called customer service twice and been put on infinite hold. Their customer service chat function has been down ever since I started trying to get this resolved. I sent an email asking that this be fixed and 3 days later received an email telling me to call or use their chat function to report this problem. I am not only concerned that they never intended to fulfill the promotional $20 cash card, but that there will be problems redeeming the actual gift card.

Went into the store an associate measured me she's like this is your size brought me a bra it fit. I bought 3 of them she picked them out cause she knew what I needed. I hate them I'm falling all over the place I she gave me a different size I spent all that money for nothing I can't even wear them never again will I go there.