Reiko H.

I was fitted at the store by a nice sales lady. I bought three full price bras. I wore the bra the next day after washing it and taking off the tags. The bra was a horrible fit and rode up constantly. It hurt my chest. I went to the online chat and asked to return all three bras because the fit was wrong. I was informed that the bra with the tag removed could not be returned. I said "you fitted me in store, but you don't stand by your fitting?" The associate just kept writing. "Sorry for your inconvenience, sorry for your inconvenience." The associate was rude and unhelpful. Never offered a solution other than a "one time $10 off my next purchase but only if I called it into their call center instead of ordering online." NO THANKS SOMA! It was a frustrating and expensive experience and I will never buy from this company again.