Soma Intimates

I have been buying an 80.00 bra for years. Good price, good fit and lasted. Now the underwire doesn't hold us and the lace on the cups rubs on bare skin. Painful. Went to the soma store and was given the stock answer. Wrong laundering. Just not true, no support from them. I vote with my wallet, I'm done

I have been a passionate fan of SOMA's Cool Nights pajamas and Wkend collections since May 2018. Not only is the fabric absolutely luxurious, but it also offers gorgeous/beautiful prints. Even better - the colors and prints of bottoms and tops enable unlimited interchangeability! Of course, that requires several bottoms and tops - the more the better! Honestly, sometimes it's hard to get out of bed in the morning because of how wonderful this fabric feels against my skin!

I do nearly all of my shopping online and recently decided to try this place. I ran into an issue where a discount was being applied incorrectly which was overcharging me by a fair amount. I reached out to the company for help and was told to place two orders to get around it. That fix leaves me paying two shipping charges and then forces me to come back later and haggle with the company for a shipping refund - but only on the second order. If I was placing a single order, I wouldn't have paid any shipping charges at all. I'm not going to spend money with a company who can't just fix a simple problem when it's brought to their attention. A discount code to offset the overcharge would have taken care of this. Absolutely unacceptable customer service from a company that, by my understanding, aims to offer highly personalized customer service.

I shipped 2 bras (purchased online) back to them on 7/20/20 to be exchanged for a different size. As of 8/7/20, I called CS and they still don't have this return in their system. They're saying returns take 4-6 weeks to process, and that's before they can even start to process my exchange order. Yes - they are having store closures, and Yes there's COVID-19, but other companies are functioning in this difficult retail environment. I have received an email acknowledging my return, but I'm not optimistic I'll get the replacement items, given the obvious internal chaos. At this point, I'd just be happy to have my refund. I'm also not optimistic that SOMA will be around much longer, based on my experience and other reviews here. If they want to stay in business, they need to step up their processes to make their customers happy and willing to buy again (which I won't).
BTW, my order took way longer to get to me than is reasonable.

I started buying Soma bras about 12 years ago and was so impressed! I was blown away at the quality as the first two bras I bought lasted close to 5 years, which is unheard of for my size (44E). The last two times I have bought them, the quality has greatly reduced. The wire broke on my last two after wearing them for less than a year. I am not wearing them for activity - I sit at a desk all day. Also on the armpit side of the bra wire, because the coating on the end is so much thinner than it used to be, it cuts through the fabric and and stabs me in the armpit. I now coat them with layers of finger nail polish (polish solves a lot of problems in my life...Lol!) to reduce being jabbed repeatedly throughout my day. I will be looking for another brand the next time I need to drop 120$ on two bras

Ordered 4 bras my always usual size, felt like I was in a straight jacket, no way could I wear them. Sent it back got them 3 weeks later, they ride under my armpits so close! If I lean over it gaps! Should of went into town to my Victoria Secret, sure I'm stuck with them.

I'm very disappointed with the swimsuit I got from Soma. I spend over $100 on it and expected it to last a few years.

However, I went on vacation recently and when I got it out of the suitcase this is what I saw.

The material is thinning and peeling away, prior to this I've only worn the swimsuit a few times and washed it according to the instructions.

I don't expect Soma to have such poor quality as I've been a Soma customer for years now and never had an issue like this with any item of clothing.

The customer service I received from them when I reported the issue from Jennifer was highly unprofessional and she didn't care.

This is my second water pitcher by soma. But this one is defected it has 3 holes in the bottom which water goes through very quickly and the water doesn't get filter and the taste is horrible
Hopefully the company will replace

I've never felt more unwelcome at a Soma store than when I went to the Shoppes at the Promenade in Center Valley today. First of all, no one came to ask my daughter and I if we needed help until about 10 minutes after we had been in the store. We were struggling to find the dress sizes and they were on a hanger higher up. All the associate asked was if she could start a dressing room for us. That was the last we heard from anyone. We had to search through drawers for bras, re-entered the dressing room three times and no assistance from the three store associates. Upon checkout, I had to ask the associate if she wanted my number so I could get credit for this purchase. Unbelievable! Sorry, but we will never be going to that store again!

Hi, I have purchase 6 bras from Soma and on each bra the wire has broken apart. I washed them according to Soma guidelines and still my bras are not wearable after spending over 200.00 on their bras.

I used to be a frequent shopper at this store/website. In the last six months I have had two orders cancelled because they allow you to purchase merchandise on the website that is on sale and then cancel the order because it is not "cost effective" to ship sale merchandise. I called customer service and they are "so sorry" for the matter. They feel it is cost effective to lose customers as well! I will not shop here anymore. It is not worth the frustration to place an order and then wait two weeks before they decide to advise you they are cancelling the order.

Weeks ago I placed an order online with Soma. I received an e-mail that my order was received and my credit card was immediately charged. A hold was not place, it was charged. I have not heard a word since nor have I received the items I ordered. I have tried e-mailing, calling, and live chat and can't get ANY response. It was a significant order, I am now having to claim this as fraud with my credit card company for a refund. I had never shopped from them before and heard good things about their products. I will never know because I will never, ever again attempt a purchase. It seems their online ordering is some type of scam.

I needed a panty with no show panty lines and the boy short from Soma looked like the ones to try. I will not be wearing them. The boy short panties have a plastic lining on the bottom of the leg, I suppose to hold it in place, but unfortunately it doesn't work. The front of the legs ride and bunch up in the front, making it a visible lump through the pant. The back is seamless, but it's definitely not worth the money.

Wouldn't let me change my credit card online so I had to call and go through it item by item, detail by detail... took way too long and then shipping takes 2 weeks! Makes me not want to order from them again!

If I could give this store a 0 star, I would. Very disappointed in this company. I have been a customer for over 5 years and have spent large amounts of money on their items. I had a few faulty panties with the gusset detaching from the seat. My wiring also has been coming out of my bras as well. They refused to assist me with my problem. I always wash my items in a lingerie bag on delicate. DO NOT BUY THE VANISHING PANTIES WITH LACE BACKINGS. I have pulled my business from this company. I will be shopping elsewhere for my undergarments.
Soma, you have lost a very valuable and dedicated customer. Hopefully, many customers will follow my lead!
Future note: Take care of your customers!

Ordered 6 bras from them. Returned 3 on June 3rd. I have used Afterpay as a payment method. No credit has been applied yet. Have called numerous times, have emailed, have had a live chat & have tried doing a live chat this whole past week. I have delayed my last payment to see if I get any response. This company is horrible with after sales service, customer care or anything for that matter! Such a crying shame that a company can be so callous!

Love their pjs, but do yourself a favor &shop in person. Quality control sucks. My pjs had a quality control issue & my review stating that it was a quality control issue was rejected & deleted on the ground that it was a "customer service" issue. Also don't bother reaching out to them by email. I emailed them thinking pics would be useful & received a response days later saying that I needed to call or chat with them in order to get help.

I made my initial purchase in late Dec and it took over 3 weeks to arrive. I returned it and it was picked up by USPS in Jan 11th. As of Feb 18th, it is still being processed. I reached out to customer service and they said it's taking longer because of the holidays. Seriously, five weeks later and it's still being bounced around to different warehouses. Do not make an inline purchase for this company - you will regret it!

Ordered their overpriced ($40) bras on Monday, they claimed it was made ready for USPS shipment by Wednesday. However, USPS Tracking doesn't reflect that they picked them up (it's now Friday). Given the bras are made in Sri Lanka, the least expensive country for manufacturer, it is likely that they cost Soma $2, which give them a 95% profit margin. With that kind of profit, they could have used Fedex to ship them. But no, they go with consistently unreliable USPS. Will my wife ever see those bras?