Received defective panties (2 out of 5). Has multiple holes in brown color and thread was off about 2 inches in white one. The worst part of that was I could not get replacement!. Multiple emails sent with the pictures of the defective items to customer services but NO REPLY! This is NOT THE FIRST TIME. It has happened few times in the past. I purchased at least 20 items in the past, sadly I will never buy anything from them again. Never.
Tip for consumers: No refund or replacement. They offer full refund/replacement, however the customer services did not reply to my messages/request for replacement/request for refund. Useless. Ended up garbaging the defective items away with no refund/replacement.
They just charged me for $195 to JUST TO register, no service, no response what so ever. Had dispute via credit card for scam activity. There is no valid phone number or email address that you can get hold of them. Total Scam, Do Not Use it! I am warning you!