Soft Surroundings

Purchased on Final Sale - So they switch from China made to Peru made. They are still overpriced. I like the flow and feel of the fabric of the Alora top, slipped it on and the fit is fine. THEN I did the dreaded, let me see if my bra show test, and I saw those inserts and was like wtf. I've order other tops in 1x and the arm holes were perfect. I had previously order 2x I could fit my thigh in the arm hole, I fixed those myself. I think instead of adding inserts because they are famous for making massive arm holes, maybe they should consider contacting the manufacturer. This is obviously pattern for SS. How about a normal adjustment to your arm holes. I personally think the inserts are an afterthought for poor design and make the top look tacky and sloppy, and the arm holes on the 1x are almost as big as the 2x top I previously bought. I will dry the top and see if it shrinks before I think about breaking out the sewing machine to alter another one of their tops

Very disappointed! I paid over $89 for shirt that, the first time I washed it, it came out with the seams all twisted and completely out of shape - and I followed the washing instructions! It looked great out of the box, but that was it. The quality of the shirt is terrible! It will now be going to Goodwill or I'll be painting in it... I am so mad that I spent that kind of money for shirt I could only wear once!

I had also ordered the Wilhelmina Shirt on the same order, in White. When I finally received it (it was on backorder for weeks), it was so thin, I sent that back for a refund. For the prices they charge, I was expecting a much higher quality of clothing. I won't be ordering anything from them again and the catalogs will be going right in the trash.

Just opened a store in Santa Rosa I'm no spring chicken but I do like a trend... I'm pretty bummed as everything I liked in the magazine was NOT in this new store. It's almost as if they assumed because we have a large retirement community close by that that is our demographic... Boring for the most part and right next door to another boring store JJill I mean you may as well just smash down the wall and Call it JJill 2. Too bad, I guess I need to continue to shop in Marin.

I returned/requested an exchange via USPS on 02/08. Tracking indicated that the package was picked up and processed by the Agent on 02/12. Called Customer Service TWICE (02/13 and 02/21). It was only during the 02/21 call that I was informed that they would not receive the package until 02/26 based on their contract with carrier. As of 02/26, the package is still sitting with the Agent. Really 18 DAYS and still counting! I've unsubscribed from their catalog - because, as I've said "NEVER AGAIN!"

I returned a pair of pants on July 22nd. Got an email on August 2 stating that they had recieved my return and that my card would be credited. Called on August 19th because I still have not received the credit. The rep stated that they "have been having a technical problem and that I should get the refund either next week or the week after". I call BS! I told her, I will call on Monday, if I do not have a refund I will challenge the charge. It is ridiculous to wait a month for a refund that is handled electronically. Will never order from this over priced place again!

I have two dresses from them, and both are crap. The first one,(Jemaa Dress #2CU83) I got last year and it pilled after just two times wearing it. The second, (#2EJ******* Live Soft Reawaken dress), I just received today, after waiting almost two weeks for it to arrive. The color was way off from what was depicted in the catalog. The dress was a dark slate blue v/s the light baby blue shown in the picture. The fabric was thin, and it did not fit well-baggy on top, too snug on the bottom. Their styles are so tempting, but beware!

For the third time, an item I ordered had "delayed" shipping dates. I ordered a suede duster in September, and here it is mid- January and it hasn't shipped. I called around the 1st of January and was told it was going to ship on the 14th of January. I checked today, the 18th, and the expected ship date had moved to January 31st! My PayPal account was charged when I placed the order in September. I will attempt again tomorrow to reach someone who will cancel the order and credit my PayPal account. I would avoid doing business with this company at all costs. Nice catalog. Shady business model.

I returned two items I did not like. They charged me $10.86 shipping fee and a "label fee", which I printed out myself, of $7.95. Almost $20 for nothing! Goodbye soft surroundings.

Worse company I ever dealt with on how long it takes to get ur credit when u need to return an item.

Another good business gone bad by cutting quality, value and service for short terms gains on the bottom line... I ordered a button front top "final sale" item online. I checked the size measurements carefully to be sure that it would fit since it could not be returned. I never considered that I would receive a defective item!
One side of the front is almost a full inch shorter than the other side and the buttons do NOT match the buttonholes on the other side. The defect is SO OBVIOUS I wonder how it got past "quality control"... apparently, there is NO "quality control".
The Soft Surroundings label is sewn in crooked... in the past, a defective garment would have the label cut out (a reputable company does NOT want to be associated with defective merchandise) and be sold off as an "irregular" to discounters or overstock businesses. Instead, Soft Surroundings has sacrificed any reputation for quality for a short term gain that will eventually cause them to close their doors... just like many other BADLY managed businesses... I'm going to take sewing lessons and make my own clothes, I will not wear this kind of garbage. Shame on these folks for expecting customers to pay for their mistakes!

I recently went to pick up an item ordered at Danbury, CT location. When I arrived I noticed a sign "20% off entire store". I asked if I could also take advantage of this sale (was a full price item). The manager came out of the back, with food in her mouth, berating me with an extremely condescending tone, yelling that because the store is liquidating, this was not permitted. I asked if I could receive the 20% off if I returned the item and repurchased it. She became extremely belligerent saying the item would not be available to repurchase for 2 weeks bc they would need to steam the item for display in the store before I could repurchase it. Needless to say…I returned the item and will never be returning to Soft Surroundings again. HORRIBLE CUSTOMER SERVICE!

This company is AWFUL! In a time of a global pandemic when most companies make shopping easier for their customers this company makes them more difficult. Most companies offer free shipping to your home. This one doesn't no matter how much you are purchasing. They ship it to a store where you have to pick it up. They use fed ex which means it will take a very long time. So you go to the store which the website says it offers curbside pick up. You call them and they tell you that they don't offer curbside. After you point out their website they reluctantly agree to do it but they make you wait in your car for like an hour before they bring it out. If some of the things don't fit and you have to return them then you go through all of this again. They return the items but don't give you a receipt for them because they say that their printer doesn't work. When you insist that you must have a receipt proving that the return was made and ask them to simply copy all the information down from the computer onto a piece of paper the assistant manager refuses saying that it is too much trouble! This company has the WORST customer service I have ever seen. I will never buy from them again and am very sorry for spending so much money with them. They deserve to go out of business because they are so bad! I hope that they do!

So I ordered about 1000. 00 dollars worth of clothes midweek with them and I paid for overnight. So I called on Friday afternoon to find out where my order was! So despite them having my phone number to call me. They flagged my order because I used a P. O. Box for my billing. Despite paying for overnight and having my phone number they did not call and check. I mean really I paid for overnight that should be a clue I needed it right away. They can do nothing because that is their contract with FedEx. You could tell with both customer service representative and supervisor Erin that the could care less. I prompted them to call FedEx to see if anything could be done. You could tell they did not want to call and I honestly believe as quick as she was to call back that there is a strong possibility that she did not. If I had not called would have been waiting still. So despite having my phone number and big clue of paying overnight fee they completely dropped the ball! I have recently recommended them to several people that liked my outfits! So now it will be do not remember where I purchased this!