Soft Surroundings

My limited experience with Soft Surroundings is that the clothing can be sometimes very stylish and unique with a flattering fit. The downside however is that the same clothes can be made of cheap quality fabric which does not wash well and pills. I don't understand why they do not use better quality fabric for their interestingly designed clothes. I guess they would have to charge more for decent fabric and obviously their profit margin is very high. But What is the point of having a lovely gown if you have to toss it out after a few months because it looks years old.

I have only had positive experiences with Soft surroundings. I bought a beautiful comforter and pillow shams and several articles of clothing. The comforter was expensive but very well made as were the clothing. I can only say from other reviews that I read that these companies who have rude customer service reports need to get rid of the rude people. People want good customer service and the companies don't realize what a negative impact their employees are having on their businesses. But I love soft surroundings for the great quality and workmanship.

After visiting new store to see/touch items. Discovered their greatly reduced prices online. Very happy with every single item from novelty sweatshirt to dressy top w/flounce to simple ribbed summer top and leggings. Love that XL items are fully cut to avoid 1X and that most tops are 27-28" to cover bottom. Have received compliments when wearing. No need for returns so cannot comment. Now
My friends plan to start purchasing from Soft Surroundings, especially when $79-89 tops are on sale for $39-49! Just retired so now can buy the fun casual items that don't need to be suitable for office. Especially loved the tiered bottom straight leg pants & the lavender sweatshirt w/lace trim for less than $30.

While the staff at the Naperville, IL store are very helpful, the website and customer service are terrible. I ordered a dress last year and the delivery date was pushed out 3 times. I cancelled the order since it was a Summer dress and wouldn't arrive until late Fall. I also returned a few items because they were not at all like they appeared on line or in the catalog - cheaply made. I sent all the returns back in separate packages weeks ago and so far only one item has been credited back. Although the website states packages will arrive via FedEx, they are actually routed to the US Post Office, which takes much longer than originally stated on the website. I may buy from the store direct in the future, but will definitely NOT purchase through the website/catalog.

I had ordered two or three times from the catalog and was very pleased with the clothing and the silk pillowcases. A few months ago I tried to order from a sale catalog and everything single item that I wanted was not available- so I waited until the next sale catalog came out and ordered 5 items. The quality was very very poor (knits were extremely loose; fabrics very thin), and I then realized that this is WHY they were on sale! (the top that I have on right now-not a knit - I very gently tried to straighten it out and my thumb went through it!) Also, most items in the catalog are described as "washable" - I am finding that they mean "HAND washable" for just about every one! I was absolutely astounded at the shipping charge (all were very very light pieces) and then the $18+ tax added on! Way way too much for what I received. Doubt that I will order again and will probably give some of the items to Goodwill. I do NOT want the hassle of returning anything!

Very well made dresses, comforters and sheets. Incredible sales if you catch it right since they allow mailing list coupons to be used on top of their sales prices. Items quickly shipped and usually have arrived about 10 days later, although sometimes in separate packages.

I am shocked at the poor reviews and question if they are real. Never had an issue with Soft Surroundings. If I had to say something critical it would be their size runs large.

Ordered wrong size and tried to exchange but it wasn't available so had to return. Once returned my credit was $20 less, because they charged me for shipping. It's a racket!

Soft Surroundings has a very high rate for standard shipping. (one skirt $9.95), and that was not an overnight rate. The On top of the high shipping rate, they also charge another $7 to return an item. To make matters worse, they are extremely slow in crediting refunds. Customer service attitude leaves much to be desired. The second item I ordered was $46 total, and the credit I received was $25 due to all the shipping deductions. Of all the major online retailers, I have never experienced this kind of rip off. Buyer Beware! In addition, when I checked with SS regarding the delay in posting credits, they blamed the post office in my city for holding my package. NOT TRUE. Their contractor held the package for TEN days. Buyer Beware!

High price, poor quality and forget getting items shipped in this lifetime! Store tells item will be received by certain date (within 1 week of purchase) and I've been waiting for a month with delivery now said to be in another 2 weeks per conversation with online service rep.
They should get out of retail and get into catalog design business... catalog is great, but quality and service of clothing line not so much.
Stick with Chico's...

After wearing the al fresco tunic twice, I hand washed it in cold water as the label instructed. It shrunk so much I can no longer wear my $69.95 top! Customer service said it can't be returned since it has been worn and laundered. How is one to know there will be major shrinking before you wear or wash the item.?
Soft surroundings does not stand behind their clothing!
The blue tunic is the same size as the orange but the orange is the laundered one.

I have been purchasing from Soft Surroundings for over 5 years, mostly because I like their styles. Unfortunately, I have had to return more than I keep because of poor quality. Usually the return process is easy, but if you have a quality issue after you've worn and cleaned the item, you will get rude customer service and no refund. You will be blamed for the fact that the item came apart at the seams or shrunk beyond reason. Most of the clothes I have kept have not held up. Elastic on the skirts stretches and twists, hemlines roll, blouses shred, sweaters (even with the best sweater care) ball up, shrink, and don't hold their shape. I used to be a seamstress, so I know about fabric care and how to block clean and block a sweater. Purchasing from Soft Surroundings is like throwing your money away. It also looks like most of their clothes are made in China, which explains the poor quality. What a rip off.

This has happened again! I ordered an item and told it will ship in a few days. Then, I begin to get emails saying shipment has been delayed. This order, I have now gotten 4 emails saying the item has been delayed. It will be almost 2 months before my item ships. I am writing this review because this happens quite often with Soft Surroundings. If they do not have the inventory, an item should not be advertised.

Bought a pair of green pants at Soft Surroundings that was almost perfect, so ordered the other 3 colors online, same style and size. One of the new pairs, the gray ones, were almost 2 inches shorter and much tighter around the thighs. Very uncomfortable to sit in as well as unflattering. The black and brown ones are better, but still not as comfortable or flattering as the original green ones from the store. I sew, and measured the fabric at different spots. The newer ones are just made with less fabric; indeed, I think the gray pair are a full size smaller. After reading these reviews, I won't waste time I don't have trying to get refunds. Won't shop there again.

I find the quality to be excellent! Items that I chose are all or part cotton, which is a requirement for me. I've received two orders so far, with two on the way. Sizing was fine and the jeans are stretchy and very soft! I'm very happy with every aspect of my shopping experience, which was through the outlet website. In fact, one item was out of stock- they notified me immediately, corrected my bill and gave me a 10 dollar credit! I should also mention that the clothing is BEAUTIFUL,

I am new to this chain, So far I ha nothing but excellent experience, from great customer service to amazing quality of products. Its so relaxing and fun to shop at their stores and the associates have been so helpful and knowledgeable. Recently the company added Free Shipping to a store near by you, which really helps. Carry on the excellent work.