Renee R.

I purchased a set of hair tools including hair dryer. The dryer worked for less than two weeks. When I contacted Jose Eber customer service with the phone number included in the box of hair tools, I was told to cut the cord of the hair dryer and send it with a copy of my purchase receipt. I did all this as instructed one month ago. I have called several times to inquire about the delay in the replacement of the hair dryer and I was told it had shipped and shipping time could be as much as twenty business days.

One month later, I am now told the hair dryer is on back order. I am in disbelief that this was not relayed earlier, since the hair dryer has apparently been on back order for some time.

I will return the set. However, it is difficult to believe Mr. Eber would consider this good customer service. The company had my contact information. They certainly should have made me aware the replacement would not be received in twenty days as promised, and there is, as of today, no expected date for shipment.

Soft Surroundings has a very high rate for standard shipping. (one skirt $9.95), and that was not an overnight rate. The On top of the high shipping rate, they also charge another $7 to return an item. To make matters worse, they are extremely slow in crediting refunds. Customer service attitude leaves much to be desired. The second item I ordered was $46 total, and the credit I received was $25 due to all the shipping deductions. Of all the major online retailers, I have never experienced this kind of rip off. Buyer Beware! In addition, when I checked with SS regarding the delay in posting credits, they blamed the post office in my city for holding my package. NOT TRUE. Their contractor held the package for TEN days. Buyer Beware!