Society6 Reviews Summary
Society6 has a rating of 3.6 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund and phone case. Society6 ranks 18th among Home Decor sites.
We recently ordered a tapestry and were not satisfied with the pattern when it arrived. When we submitted the issue on to customer care they promptly responded the same day and immediately refunded the full price, and told us to keep the item rather than going through the hassle of a return in this case. They made everything easy and made me really want to order through them again in the future.
I ordered a shirt and when it arrived it was too small--I emailed customer service to figure out how to exchange it and they arranged for a new shirt to be sent immediately and told me to keep the one I already had (I gave it to a friend). Very fast and very easy, and I appreciated not having to go to the post office to send back the first item.
Wow! Had some exceptional customer service. They do things through email, rather than phone, which I though wasn't going to help me at all. But they proved me wrong! I explained my problem and the next email I got everything had been solved for me! Great people behind society6.
Not only is this place that offers you the ability to incorporate art in lots of delightful ways in your life while supporting artists, but it also has some of the friendliest and most responsive customer services I've ever encountered! Within less than 24 hours of reaching out, I had a response and follow up emails were replied to within a few hours. The tone of emails were friendly and they not only suggested solutions but also went out of their way to guarantee customer satisfaction. I will not hestitate to keep coming back!
When my original order failed to arrive I contacted Society 6 and their representative Jonathan responded almost immediately, offering me a choice of refund or replacement. I chose replacement and he not only processed the order immediately but also provided me with a partial refund for the inconvenience. Fast, kind, courteous, and clear communication. Wouldn't hesitate to shop there again.
I want to point out the exceptional customer service I received during this particular transaction in which I was disappointed in the quality of the product vs. what was pictured on the site. I'm pleasantly surprised at the service, because it was so above and beyond. From the timely responses, to the way in which I certainly feel like a valued customer including a full refund for the product without asking for it to be shipped back. Not to mention their direct advocacy with the artist.
This makes me feel good about continuing to do business with you in the future.
The quality of the prints are amazing and it's a great quality-price! But I was really surprised with how understanding they are in the return/refund section. Great site, I recommend it.
Contacted Society6 with an issue regarding customs fees and within less than an hour I got a reply, the problem sorted. Flawless. Couldn't be more appreciative.
I did a search looking for a bear shower curtain and came across this site. I received my purchase today and the quality of the item is great.
I did have to contact customer service regarding my purchase and I received the best service. They were fast to respond and very helpful.
I would highly recommend this site to anyone looking for a cool items.
The duvet cover I ordered looked much different in person than it did online. Their response to my online inquiry was fast and friendly. It was great to connect with a real person and felt that I was treated well. They have a new happy customer!
Julia from Society6 replied almost instantly to my e-mail and solved my problem. It's always nice to know that someone is actually giving 2 minutes of their time to give you a hand when needed. Some other platforms are missing this piece. :)
They were SO QUICK to respond and they were BEYOND helpful. They were so kind, empathetic, and helpful. They really made my satisfaction their priority!
We ordered tshirts in large which were too big for my husband. I sent an email asking what to do and the reply was quick and kind. They let me keep the large tshirts (which I gave to my dad!) and had me order the same shirts in medium. The new shirts came quickly and fit much better. This was the first time I used society6 and it won't be the last!
The Society6 team are very helpful and responsive and resolves issues quickly. They are very friendly and take care of their customers well even from overseas.
It's great to see such fantastic customer service. Society6 customer service team are so easy to deal with and have always exceeded my expectations. So friendly to deal with and they certainly want to keep their customers happy. I've always had a wonderful experience.
I ordered a shirt in my normal size. It arrived within a week, really pretty but was too small on me. I contacted customer service for an exchange. Easiest process ever, got a fast refund to reorder and they let me keep the original shirt to donate. What company does that? They will definitely have a repeat customer! A++++
I am obsessed with Society6 duvet covers! I just ordered my second one last night and I needed help with my order so I emailed with a few questions... They responded within a couple hours and helped me with EVERYTHING I needed!
I ordered a bunch of t-shirts but had a problem with the fit. I emailed customer service and they went above and beyond in correcting the situation. This company not only produces quality products for a reasonable price, but backs that up with outstanding customer service - a combination rarely seen in this day and age. I'm a customer for life.
After finding that my wishlist and cart had been emptied, I went to Society6's customer service for help, hoping they'd be able to recover what I lost. They couldn't, but they gave me an alternate solution to my problem so it wouldn't happen again, which I have been using with no problems occuring! And on top of that- they gave me a gift for my inconvenience! I have been 100% satisfied with my previous orders and I know I will continue to be with my future ones. Customer service is so important for a good website and I believe Society6 is one of the few websites with AMAZING customer service! If you're considering ordering from Society6- DO IT! You will not be dissapointed!
I was disappointed with the quality of my purchase. I had anticipated that getting a refund would be difficult, however it was quite the opposite. Extremely quick, helpful, polite and friendly customer service, able to resolve my problem fast and efficiently. Very happy.
From the business
Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more).
The artwork on Society6 is created by hundreds of thousands of artists from around the world.
When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members