SnapfishReviews 490

I made my order Dec 4th 2015 and paid for 2 day delivery. By the 10th, it was still in process so I did the chat thing and was told 24 more hours. I used their chat every 2 days until Christmas eve, and I was told 24 hours each time. On Christmas eve, I was told I would be contacted Christmas Day with an update. I advised the employee that no one was going to contact me Christmas Day... even their website said they had a two day shutdown, and I was told I would be contacted regardless. I wasn't surprised when I was not contacted, and following the holiday, I used chat again. I asked for a refund and they told me my order was queued for processing and would be shipped January 6th. This was the first time I had been given a concrete date, and not wanting to make a 50 page photo book on a different site, I agreed to wait. January 6th has obviously come and gone and I heard nothing. Once again I went on chat and was told "soon". Since then, I've chatted about every 2 days, with them promising thst an escalated service ticket had been created and that a "higher level" would be contacting me. It is now January 15th and it is still "in process". I was just told again that I would be contacted in 24 hours. I have never seen such poor customer service. I have over 15 chat transcripts with false promises and I am considering forwarding them to the media. I think it's time this company was outed for the fraud they are perpetuating. They had no problem taking my money December 4th, and despite their before Christmas guarentee and countless other promises they made me, I have nothing. I was a long time customer, but no more. I should have just flushed my money down the toilet. It would have been less painful.

Ordered greeting cards and was quite pleased w/the way they turned out.
Better quality than some of the other online sites.
The site is difficult and quirky to navigate, however.
They need to work on that.
Not too keen on having their logo plastered on the back of cards that have my photos on them. Another site I use doesn't do this.
My biggest problem w/Snapfish, however, is their customer service chat line.
I waited in a long line and watched the numbers go down and up. Finally as I neared the finish line... a message appeared and said that "chat" was offline. I couldn't believe my eyes.
This happened more than once and I finally gave up. I think that's their plan.
Good luck trying to find their phone number. They apparently don't want to talk to their customers. I did finally find it... *******500.

I made an order of my portfolio to get into GRAD school after some website gave them raving reviews. Really regretting that decision now. The order is still in process long after it says it would have arrived according to the website. The customer service is painful as you can only talk to people online halfway around the globe. There is no number you can call, and the people on the chat always have the same responses. I almost wonder if they are autobots?

Thought that I was buying from the OLD Snapfish which was a good company with good products. I was not aware that the company had been sold to a shoddy outfit with outsourced customer service and below par products. Although my order finally arrived, I was misled by their poor website wording and holiday incentives (like reduced 2 day delivery) only to find out that even though you pay for 2 day delivery the clock doesn't start until they actually create the cards which can take many days (in my case 10 days). I could not check on my order status on-line and did not get a confirmation email (always "in process") so I made the mistake of using their on-line customer chat service with someone in India. It was a complete waste of time. The customer service rep could not confirm anything (even when I could expect my order) and since it was obviously going to arrive too close to the holidays, I had to replace my order on another site with great service and fast service. I emailed (auto reply), had a confusing conversation with customer service online, and tried to cancel the order plus get a refund, but their crappy website would not confirm a cancellation. The cards finally arrived (more than a week later than promised) and customer service then sent a note that they would not give a refund since my cards had already shipped (vicious circle of confusion).

I will never use Snapfish again because of the misleading website communications and awful customer service experience.

I placed my order December 01 2015, was supposed to be a Christmas gift.
January 03 and the order is still in the same status,(Processing) as it was in December 15th.
Customer Service is just a slick patronizing service. Nobody has been able to give me a reason why. One did, he advised was due to the bad weather over western Canada, funny that since the order has not shipped yet but the weather is blamed.
This Company is a joke!

I ordered my cards on 12/12, paid the extra handling fee to get them in two days. It is now January 2nd, and I still have not received them. It has been very difficult dealing with customer service over the issues. I feel bad for them after reading all of the negative reviews. I have always been pleased with my service and products from Snapfish. Obviously, the new management is to blame for all of the NEW issues. Hopefully, they will get this taken care of.

I placed an order for holiday cards on 12/10 and paid extra for 2-day shipping to receive them by 12/13. My order did not arrive until 12/23. During that time, I tried the live chat and sat in front of the computer, waiting for my turn in line on the live chat, only to have it canceled once it was my turn. I sent several e-mails to the company (since there is NO PHONE NUMBER) and receive NO response! I am very unsatisfied with their service (or lack of) and will never use this site again. If they do not refund my money, I will report it to BBB.

Used them a couple of years ago and they were great. This year I ordered Christmas cards on 12/6 and paid for 2 day shipping. Their website says 5 business days to process, around the 15th, and many attempts to try to reach them after being in queue for 516 people (I did screen prints) we ordered 1 day prints from Walmart and mailed my cards. I then tried to reach them to cancel my order. The moment I typed cancel to the chat person from India, I got disconnected, after that 3 attempts of 500 queues to get "There is no one available to help you now try again later" (have screen prints). They finally sent it next day air on 17th to arrive on the 18th. TOO LATE to be useful -contacted customer service (had to email) again to try to return them and they offered me a free canvas tote when I put in my next order - Gee thanks. Worthless pieces of garbage company - NEVER NEVER USE this company They don't stand behind their 100% satisfaction pledge. Read the articles about when Hewlett Packard sold the company and they laid off a ton of workers - it makes sense now.

Ordered Christmas calenders December 4th and still haven't received them. No customer service, just automated responses and when I try the live chat just get useless dribble of not to worry you'll get your calenders. When I asked when they said december25th. So I responded what courier will deliver Christmas day. They responded again not to worry you will get them. Surprise it's Boxing Day and my order status still says in process. Sigh... Never again. I have gone to 2 family functions with no gifts in hand. Thanks snapfish merry Christmas!

I'm greatly disappointed when it comes to recent customer service by Snapfish. This saddens me, because I'm a longtime customer, who greatly appreciated and promoted prior products.

It just seems like new Snapfish website *does not work* and that the Snapfish company has suddenly chosen to sacrifice quality in order to focus on quantity.

I have great memories, and the utmost appreciation for my prior experience with Snapfish.

This recent change for the worst makes me sad.

Used be good - made a lot of nice books with them. Those days are gone. USE AT YOUR OWN RISK. Just purchased 8 12x12 books with 50 pages and all printed horribly with squashed photos and colored lines through images. They said submit order again, I did, those too all printed horribly. GARBAGE. No costumer service help - just bogus online chats and no proper refunds - just credits for more useless printing. What a waste of time and materials. SHOP ELSEWHERE!

I recently placed an order from Snapfish for some Christmas gifts for grandparents. I ordered by their advertised "guaranteed by Christmas Dates" and have still not received all of my order. One order said it shipped, but when I track it, it just says label received and has said that for days. When I reached out to customer service I had to wait for a long time to "live chat" with someone who was telling me that I was incorrect even when I had a screenshot of the guaranteed delivery dates. She told me there is a "chance" I would get it by Christmas, but has not offered any helpful suggestions nor has she offered to fix the situation in anyway. In the future I will need to order my gifts from another website as Snapfish has broken promises. I am highly disappointed with their customer service and false advertising.

I created a photo album for each of my children for Christmas gifts... but only one of my albums was mine! I HAVE SOMEONE ELSE'S PHOTO ALBUM, NOT MINE! Who has my album? I am guessing that the other party was giving it as a gift too! Snapfish online chat "customer service" (I was customer 91 in the queue) stated they were sorry and that they would try to make sure that it doesn't happen again on FUTURE ORDERS! Are you kidding me? I didn't respond for 1 minute as I was discussing this with my hubby, so they ended our chat and I had to start over (again, 89th customer in the queue)!#! What makes them think I will order from them again?!

I've used Snapfish before and had decent results but this was the first time (and last) time using them for Christmas. I ordered my Christmas cards on 12/10; according to their timelines they should have arrived on 12/18. WELL... they showed up at 5:30pm on 12/22. It would be ok if I ordered New Year cards but I ordered Christmas cards. They say Merry Christmas. They knew the order would be late - they even upgraded my shipping to overnight priority and STILL missed the deadline. The cards themselves are great - which is why I gave them the 1 star... but let's be real... I selected the photo and card. So really I should get the credit. WARNING: Only use if you don't have a deadline your trying to hit.

Used them for the first time this year (2015). Ordered my cards on 12/4 paid $19.99 for overnight shipping and received them 12/15/15 (late in the day). THEY DO NOT HAVE A 1800 CUSTOMER SERIVCE NUMBER FOR YOU TO CALL! Um, hello? I was stalking them wondering where my cards were - there were times I was 456 in line waiting for a LIVE CHAT person - who typed in broken English and did not give me any real answers nor any real help. I WILL NEVER USE THEM AGAIN! My photo, which was taken by a professional photographer, wasn't super clear/sharp and my card, NOT THAT I REALLY CARE did not say "SNAPFISH" on it.

They have the WORST Customer Service EVER.

This is my first time ordering from Snapfsh. In the past I have used Shutterfly or a local store for Christmas cards. Looks this year lie my family and friends won't be getting cards. My cards were to be printed at Walmart. Well, I've been waiting, days AFTER Snapfish said the order was completed. Walmart says they are unable to look into what orders are queued up. I understand that Walmart may have had a large amount of printing to do. However, Snapfish SHOULD NOT be contracting with a company that is incapable of handling the volume. And calling customer service is not an option as their numbers are no longer valid. You can wait in a chat queue for 1+ hours, but they are USELESS. Does Snapfish have no shame? Back to local printing or Shutterfly.