Snapfish

I had previously used Snapfish a few years ago with no problem. This year, I decided that I wanted to start making family photo yearbooks. Their new website and online photo book application is horrible. It is way too boring to describe every detail, but basically, due to multiple problems in website design and the photo book application design, I did not know that the black background of my photo book was not actually black!
I dealt with 2 chat representatives and one phone rep. In the end, the best the phone rep offered was a "free photobook" in which I still paid for both shipping and the additional pages (that's the most expensive part!). Essentially, the books would still cost the same as when I ordered them originally. I told him that was not an acceptable solution and asked for him to escalate the complaint. He did not. In the end, I hung up, telling them that I will not be ordering from Snapfish again. Too bad for them, because I was planning on ordering 4 books a year for the next 12 years:-/

Previously, I was only not recommending Snapfish for backups and also, you cannot delete photos or albums if you choose to. But now it's a total different level. They upload a tracking number that is either fake or never updates. Therefore, you have no idea if your order actually "shipped" or if the products are lost in the mail. You will never find out unless you make the effort to speak to customer support and let them know. This isn't the first time it happened. I knew a few other people who had the same issue.

I contacted customer service (live chat) and they simply told me the tracking didn't update because the carrier didn't do it but the products are still "on its way". But Snapfish themselves couldn't even tell me where the products are. It's blatantly a lie. I was told to wait another 2-3 business days. It's been 15 days.

Now this is not to bash them purely about shipping because the speed isn't their fault. But I previously liked Snapfish for their price range and their quality prints. When I finally got my prints in the mail (after being in limbo), all the images came with a grid-like-waffle effect on them which makes them unusable.

Used them for the first time this year (2015). Ordered my cards on 12/4 paid $19.99 for overnight shipping and received them 12/15/15 (late in the day). THEY DO NOT HAVE A 1800 CUSTOMER SERIVCE NUMBER FOR YOU TO CALL! Um, hello? I was stalking them wondering where my cards were - there were times I was 456 in line waiting for a LIVE CHAT person - who typed in broken English and did not give me any real answers nor any real help. I WILL NEVER USE THEM AGAIN! My photo, which was taken by a professional photographer, wasn't super clear/sharp and my card, NOT THAT I REALLY CARE did not say "SNAPFISH" on it.

They have the WORST Customer Service EVER.

Quite ballsy of Snapfish to convert to a new site before ensuring all customers' photos and albums were saved or recoverable before doing so. They lost millions of photos from customers who trusted their site with their precious images. Now all we have are thousands of grayed out boxes. Their customer service rep's remarks that we should always preserve original content, or make back-up copies, is a absolute joke. Of course we do, but when a fire or a computer crash causes loss of back-ups, you would hope that the one place you have trusted for MANY years would hold true to their promise of storing your memories and photos. Their IT and Engineering folks should be fired for the lack of professional service provided in this aspect. Sounds like a lawsuit waiting to happen from so many ppl. I would strongly urge Snapfish to find a way to revert back to the older site in order to allow customers to save their images (that would have been the helpful and most responsible thing to do PRIOR to switching to a new site and losing all content stored previously). What a joke they are!

Extremely upset with this company - I paid way too much for a book and overnight shipping so I would receive on time for a specific event. I went to see the tracking on my order today and noticed that it had not even shipped yet. I contacted their customer support and told them to cancel the order if it had not shipped and they told me I was too late and too bad. Too bad I didn't read all of these reviews before I ordered. DO NOT ORDER FROM THIS COMPANY!

In August, I had ordered 3, identical photo books to be given as family gifts. All outside corners of the books were dented and damaged because they were not wrapped with bubble wrap. Glue had pasted pages shut. The albums' print quality was bad that I could see print lines across some of the pages.

Jump to September. I was hoping that the 2nd set of the reordered photo books would be of better quality. The outside of the books has a reddish tint. See photo. The printed title on the spine of the photo books was off-set and the lettering was partially on the front of the books. You can see the difference between the first book versus the second set. There were pages that were creased in 2 places on the pages, as if they were jammed in the printer. How does a company not do any quality control?! It's a waste of time and materials. If I could give zero stars, I would. But, the helpful assistance of Customer service via chat for the reorder during the first chat and the full refund during the second chat is why Snapfish has this 1 star review. I had ordered a photo book years ago and the past quality far surpasses the quality of Snapfish products today.

I placed a $230 order for sweatshirts. They were listed as $75 which I discovered they double the price then act like they give an amazing discount. The next printing site over offered a much better quality product at $35 each. When I received the order, I was sent 5 t-shirts. I would never pay $75 for a t-shirt. I immediately got on line to see if they could fix it as they were for Christmas gifts. I was told that a Supervisor would contact me by email. 3 days go by and I reach out again and I'm told the same thing. It's been 2 weeks now and Christmas is over. I contacted them again and they offered a credit for their website. I explained that I wasn't using them again as I discovered that they messed up two orders. They offered half the refund if I send the product back. I am mailing their crappy product back and praying for a full refund. I will also delete my account and make sure my family knows not to use them in the future. I would've been more forgiving had they immediately sent me the correct items I ordered when they could clearly see that I didn't get what I ordered. Please save your time and money as they are half-assed and zero quality control.

I've ordered canlendars for years from Snapfish and have always been happy with the quality. That is except for the past two years. I thought last year was a fluke that all the heavy cardstock they're printed on (I order the really expensive ones) curled on the tops and bottoms. They almost rolled down from the top and the bottom portion of the calender buckled. We had a humid year so I blamed it on that. Since I design all the pictures from my own photos, I save all the calendars from over the years. So out of curiosity and not remembering this wet, curled paper look, I pulled out past calendars and not one of them is curled or bowed. The paper is much heavier and they were just stunning. I decided to try again this year and am having the same issue as last year without being able to blame it on high humidity. Just lower quality without any price adjustment. Sadly, this will be the last year I design and have premium calendars printed out with Snapfish.

Photos show the top of the calendar curling. It's not humid this year.

I placed an order on the 3rd. Estimate delivery date was the 15th which was already far fetched and ridiculously long. Yesterday my shipment wasn't shipped yet, 6 days after I placed my order. I chatted with customer service and they said they will deliver on the 14th. I just checked and delivery date is the 22nd. Chatted with them again and the guy really tried to tell me that this is the original delivery date. Never ever will I order with them again. Asked for a refund and they tried giving me some freebies, I declined.

I have been using Snapfish for at least 5 years and have ordered all sorts of stuff from them. This year I logged in to create my annual photo album and found that I could no longer drag a photo from one page to the opposite page. No matter, what I do, the photo stops in the middle and will not go to the page right across from it. I contacted their online chat support. A person by the name of Ranadheer Arrebelli had a great deal of trouble understanding my question. They gave me solutions for other problems. They closed the chat on me, even after I said I tried what they said and it didn't work. I started a new chat with the same results. There was supposed to be a feedback form for this agent, but it never came up. After trying a variety of options (cookies, browsers, etc), I am pretty sure there is no longer a way to drag a photo from one page to the opposite page in a photo album. The agent should have been familiar enough with the platform to at least tell me that. At any rate, very rude customer service, even if they used fluffy phrases like calling me a "wonderful customer."

THE QUALITY IS HORRIBLE as pictures as the calendar format. NO MORE ORDERS WITH THIS SHOP.
The pictures were dark and bad quality.
It is a "quick" service but I prefer to pay more than £20 and get a better result.

The edit option is horrible! You have to add the photos into the order and then edit them! Can't you make this option easier? And press 1 for English so you can get someone who don't speak English!

I use the app which told me I was entitled to 50 free prints. There was no promo code needed, just pay delivery charge at check out. I also wanted to get a mug for my husband for father's day. It was marked as 5 euros using the code advertised. When I went to the checkout, instead of a page to review my purchase the purchase automatically went through (I had used the app once before). I was charged 11 euros for the mug (with some discount apparently) and charged fully for the prints, including 10 euros delivery charge. When I tried to discuss with customer services I kept getting a reply saying I used the DAD620 code and I should have ordered the photos in a separate order to get them for free. There were 10-15 mins between replies, I lost 2 customer service reps and ended up starting with a new guy saying the same thing! In the end he said if I wanted the mug for 5 Euros I should have used the TV620 code! So what, there are 2 codes on your app for the same item? The website is deliberately set up to confuse and customer service is ridiculous. I've never encountered anything like it! It's a scam, stay well away