Michele L.

I had previously used Snapfish a few years ago with no problem. This year, I decided that I wanted to start making family photo yearbooks. Their new website and online photo book application is horrible. It is way too boring to describe every detail, but basically, due to multiple problems in website design and the photo book application design, I did not know that the black background of my photo book was not actually black!
I dealt with 2 chat representatives and one phone rep. In the end, the best the phone rep offered was a "free photobook" in which I still paid for both shipping and the additional pages (that's the most expensive part!). Essentially, the books would still cost the same as when I ordered them originally. I told him that was not an acceptable solution and asked for him to escalate the complaint. He did not. In the end, I hung up, telling them that I will not be ordering from Snapfish again. Too bad for them, because I was planning on ordering 4 books a year for the next 12 years:-/