Ginger M.

Quite ballsy of Snapfish to convert to a new site before ensuring all customers' photos and albums were saved or recoverable before doing so. They lost millions of photos from customers who trusted their site with their precious images. Now all we have are thousands of grayed out boxes. Their customer service rep's remarks that we should always preserve original content, or make back-up copies, is a absolute joke. Of course we do, but when a fire or a computer crash causes loss of back-ups, you would hope that the one place you have trusted for MANY years would hold true to their promise of storing your memories and photos. Their IT and Engineering folks should be fired for the lack of professional service provided in this aspect. Sounds like a lawsuit waiting to happen from so many ppl. I would strongly urge Snapfish to find a way to revert back to the older site in order to allow customers to save their images (that would have been the helpful and most responsible thing to do PRIOR to switching to a new site and losing all content stored previously). What a joke they are!