I placed an order for holiday cards on 12/10 and paid extra for 2-day shipping to receive them by 12/13. My order did not arrive until 12/23. During that time, I tried the live chat and sat in front of the computer, waiting for my turn in line on the live chat, only to have it canceled once it was my turn. I sent several e-mails to the company (since there is NO PHONE NUMBER) and receive NO response! I am very unsatisfied with their service (or lack of) and will never use this site again. If they do not refund my money, I will report it to BBB.