Scott T.

Thought that I was buying from the OLD Snapfish which was a good company with good products. I was not aware that the company had been sold to a shoddy outfit with outsourced customer service and below par products. Although my order finally arrived, I was misled by their poor website wording and holiday incentives (like reduced 2 day delivery) only to find out that even though you pay for 2 day delivery the clock doesn't start until they actually create the cards which can take many days (in my case 10 days). I could not check on my order status on-line and did not get a confirmation email (always "in process") so I made the mistake of using their on-line customer chat service with someone in India. It was a complete waste of time. The customer service rep could not confirm anything (even when I could expect my order) and since it was obviously going to arrive too close to the holidays, I had to replace my order on another site with great service and fast service. I emailed (auto reply), had a confusing conversation with customer service online, and tried to cancel the order plus get a refund, but their crappy website would not confirm a cancellation. The cards finally arrived (more than a week later than promised) and customer service then sent a note that they would not give a refund since my cards had already shipped (vicious circle of confusion).

I will never use Snapfish again because of the misleading website communications and awful customer service experience.