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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Exelente atención muy mala no me solucionan nada no entiendo si el ticket está pago
Hola buenas tardes, efectivamente si recibí un correo confirmado que se había realizado la reserva; pero lo que no me queda claro, es saber si la compra se efectuara o tendré que esperar un plazo mayor para esa solicitud. Mi duda es que no entiendo porque tengo que reservar unos pasajes de avión si yo los quiero comprar. De que depende que la compra se pueda efectuar? Si me pudieran aclara mi duda lo agradecería ya que es primera vez que me sucede esto al querer comprar unos pasajes aéreos. Quedo atenta a sus comentarios. Gracias
Saludos cordiales
Delmira Parra
The amount of charged in my credit card was different that showed in the screen of my device. I couldn't call customer service because I didn't have international call service.
Nice one thanks so much for your app and for your support
Good choices at the right airport and the right price
Fast en smooth procedure and correct. Nice follow up by email.
Fast and good prices. Will recommend to friends and family.
It's easy and fast for the service. Thanks mostly some agency or the service ticket it's hard and rush but yours it's amazing and comfortable. Best regards
Good and easy to use, I was looking for cheap flight and I found it on this site!
Changed the date of return after I booked. There wasn't a stop and review option. Heading back one day early now.
It was an amazing experience to use Smartfares for my trip from Istanbul to NYC.
To everyone, I strongly recommend.
Very straight forward. But need more transparency on airline bag allowance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members