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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Es algo dificil comunicarse con los asistentes o atencion al usuario,me pidieron 75 dolares mas para hacer la compra de viajes,entonces pense que iva ser estafado y pedi que me devolvieran el costo del viaja lima-piura o piura - lima,es muy complicado poder comunicarse con el centro de atencion del usuario
Muy buena experiencia, fue rápido, recibí mis tickets de inmediato.
The problem is that, am still waiting for the tickets, please can Send a ticket vulture to me thanks
I really love my reservation booking with SmartFares cos it was a quick one, fast and reliable with a swift customer care response and no delay.
Me cumplieron con lo prometido excelente servio gracias
Muy eficiente, rápido, claro, etc me pareció una cuenta trasparente y sobre todo explicativa.
Me reservo el derecho de opinion me dieron reserva PERO AUN NO LOS TICKETS
I am really greatful! I was expecting and concern about an email confirming my booking. I wrote you and I receive a satisfactory answer. Thanks
Thank you team for doing it. Appreciate the help.
Appreciate the help.
Booked a ticket which they didn't issue. They then told me the flight price had doubled so I requested to cancel. They said they had to charge me a $125 void fee when they never issued the ticket at the advertised price. Avoid this at all costs!
On nous demande pas nos numéros de passeports et le numéro de vol est pas officiellement celui qui est par la compagnie d'aviation. Il manque un 0 dans le numéro du vol. Peut-être juste une erreur de système mais j'ai du vérifier avec la compagnie d'aviation pour être certain que mon vol est réservé.
Me llego la reserva pero no la confirmación del pasaje.
Great experience i will always come back again and again
La publicacion hasta el final siempre en moneda local, al final la compra se en la tarjeta llega en dolares. Para mi opinion no es correcto lo que hacen.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members