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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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Es algo dificil comunicarse con los asistentes o atencion al usuario,me pidieron 75 dolares mas para hacer la compra de viajes,entonces pense que iva ser estafado y pedi que me devolvieran el costo del viaja lima-piura o piura - lima,es muy complicado poder comunicarse con el centro de atencion del usuario
Muy buena experiencia, fue rápido, recibí mis tickets de inmediato.
The problem is that, am still waiting for the tickets, please can Send a ticket vulture to me thanks
I really love my reservation booking with SmartFares cos it was a quick one, fast and reliable with a swift customer care response and no delay.
Me cumplieron con lo prometido excelente servio gracias
Muy eficiente, rápido, claro, etc me pareció una cuenta trasparente y sobre todo explicativa.
Me reservo el derecho de opinion me dieron reserva PERO AUN NO LOS TICKETS
I am really greatful! I was expecting and concern about an email confirming my booking. I wrote you and I receive a satisfactory answer. Thanks
Thank you team for doing it. Appreciate the help.
Appreciate the help.
Booked a ticket which they didn't issue. They then told me the flight price had doubled so I requested to cancel. They said they had to charge me a $125 void fee when they never issued the ticket at the advertised price. Avoid this at all costs!
On nous demande pas nos numéros de passeports et le numéro de vol est pas officiellement celui qui est par la compagnie d'aviation. Il manque un 0 dans le numéro du vol. Peut-être juste une erreur de système mais j'ai du vérifier avec la compagnie d'aviation pour être certain que mon vol est réservé.
Me llego la reserva pero no la confirmación del pasaje.
Great experience i will always come back again and again
La publicacion hasta el final siempre en moneda local, al final la compra se en la tarjeta llega en dolares. Para mi opinion no es correcto lo que hacen.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at customerservice@smartfares.com, or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.