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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Easy and economic. Thank you for a great service. Not much more to say. Thanks
It was pretty awesome fast and simple love it so freaking much
Quick, easy and accurate. Navigation was easy even for a someone that is not computer savvy,
Customer service is outstanding. Needed to utilize the virtual chat and the representative was very professional and helpful. Thank you.
Ce serait agréable de recevoir les courriels en français et de savoir exactement la tarification des bagages directement sur l'espace du choix du vol. Chercher les détails pour les bagages sont comme les 12 travaux d'Hercule (ou d'Astérix).
Very poor experience. When I called your Your customer service number many many times, they just say "oh we can't hear you properly and they hung up" same thing every time. Very unhappy with the service.
$460 some how grew to $556 at the check out this was underhanded system procedure?!
I booked for a price but they deduct more from credit card
Good good good will use for next trip first time booking a flight seems simple enough thanks
So far has been an easy booking, I'm just waiting for the tickets
The best rate when booking a trip, they have quality prices
Salmon Salvatore assisted me and was incredible when there was a hiccup with my reservation!
Thank you for making my booking experience so much easier than I thought
SmartFares, thank you so much for grate customer service and affordable tickets!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members