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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The booking process has been fast so far, we're waiting for the tickets to be issued so the process is completed.
Too expensive to only remove a middle name from the booking.
Very smooth booking and lots of options to protect your booking. First time using this site but not the last.
Fixed offering price during booking process
Acutely it's excellent service
Thanks so much
The booking process was quick and easy!
The app/website was easy to navigate
Price change was disappointing, as it went up by 10% in a very short time. The litany of extra options was painful, and resulted in an unwanted (and unexpected) additional charger that I'm working to fix.
It was nice so far.please send me confirmation of ticket still waiting for confirmed ticket.
My initial opinion is customer satisfaction so far. Happy with the service.
Lo peor de lo peor me quisieron robar mi dinero. Pura decepción
Easy booking,nice and easy website, fast answering,
No info in the email horrible service and you make me write a long message for no reason
Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you
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Nothing to write very late i have not received flight info yet
It had already 24 hours
Fast easy to find d the best fly. The website is so friendly.
Still waiting for my ticket and I will be glad if it can be expedited
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members