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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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No good a bit complicated not easy to use. I don't know want to do know
Cheap and fast! Compared to other competitors had cheaper seats and flight
Booking was easy and efficient. I liked how they followed up to confirm booking.
Not happy with your options when going through seat selection when going through webpage to pay for flights. The way you have set this up for selection of seats for the flight is not clear and a bit deceiving, I chose option to have window and adjacent seat, but no mention of a cost for that! Didn't show up as a cost of $39.90 until I finished paying with my credit card. Not cool.
A little confusing initially - seems to have completed ok
I booked my tickets easily and then when I check the price there was an additional $40.00 charged for one hour flight to reserve seats which I didn't want, I called your 800 customer service number and that's when thing got bad as your representative was not helpful and asked me to send an email and I'll get an immediate refund for this service fee but unfourtnately till now no one called me nor did I receive any refund!
To many pop up that got in the way as I scroll down. Had to re do it 3 times.
The price also went up from when I first sore it by about $40
Can be easier to make reservation.also a little complicated to make check-in.
No tengo información sobre equipaje, la reserva aparece en estado pendiente. Y si un cliente escribe en español, devuelvan sus correos en el mismo idioma.
In general I liked the experience I had with this web site
Wonderful and easy experience. Definitely look forward to working through this website again. Thank you to all who helped us reservation work. Definitely the best prices in town will surely book all my travel through this website.
Fast booking process and excellent customer service.
Easy processing, and amazing fares! Thanks you for your help and options.
So easy to use web page, I was in a hurry and when I started my "scouting" for my trip I found ypur page very friendly and practice to use it
Always a good experience never had a problem.great customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members