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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The price went up by a R1000,00 at the time of payment. When l made the purchased the price was R*******, but R*******,00 was deducted during payment.
It was a great experience, i really appreciate that
Searching for good fares is always tricky in the internet, but SmartFares was very easy. We are a group of 10 friends traveling together and we were all in a Zoom deciding. We agreed to the flights and the 5 couples get to the SmartFares at the same time (we were in 4 different cities) and all of us get the same fare and confirmation immediately.
Will be using them quite more often.
Ir was easy to find and book my flight and you offered insurance on the tickets
Just little delay in payment and confirmation of booking
Too early to say. Will give a proper review after we go through our trip.
Easy, agile, reliable purchase by smartfares, I would buy again with the page!
Cheap flights found. But I had to reach out to customer service for airline confirmation. They were helpful but that should be sent promptly.
Tienen muy buenos precios y un buen servicio respecto a otras aerolíneas
Customer service was excellent. Phone was answered promptly and representative was efficient and polite.
I booked my parents' tickets to the US and the process was somewhat easy, even though there were too much information/options to sell on the page and needed detailed attention.
Excelente me pareció la compra súper fácil y segura
Es mi primera experiencia en compra de los cost. Excelente servicio, rápido y seguro
My purchase was easy, fast, and affordable! They have the best deals compared to other websites and online vendors.
I was called to confirm if I was the true purchaser of the ticket. I liked that
I got a really good price on my flight. It was little confusing booking it, but I was refunded any extras I accidentally signed up for while booking.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members