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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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One person is a child but I couldn't select child. Had to give child a date year for the system to confirm.
Efficient and accurate deals. Service was fast and to the point
The booking process has been fast so far, we're waiting for the tickets to be issued so the process is completed.
Easy booking,nice and easy website, fast answering,
No info in the email horrible service and you make me write a long message for no reason
Still waiting for my ticket and I will be glad if it can be expedited
No good a bit complicated not easy to use. I don't know want to do know
No tengo información sobre equipaje, la reserva aparece en estado pendiente. Y si un cliente escribe en español, devuelvan sus correos en el mismo idioma.
In general I liked the experience I had with this web site
SmartFares Booking Confirmation - Response Requested (Order ID: NFGWRR) (Confirmación de reserva de SmartFares - Respuesta solicitada (ID de pedido: NFGWRR))
Good experience of booking! Apply with my smartphone was easy … thank you.
Bonjour,
I am not satisfied the displayed price is $1,493.87 CAD! You withdrew the sum of 1 601,12 $ CAD!
I want you to explain to me why!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members