On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Buena experiencia me gusta la rapidez y que aclare. Mis dudas
Booking in progress. Information and ticket has not been finalized and a review is being requested. Objective rating can not be provided at this time.
Worst airline on the planet the system took my flight and put it on the wrong day. When I tried to call the customer service to get it changed they charged me a whole new flight just to use the next day of travel. They called me constantly to get travelers traveler insurance.
My booking information did not say anything about my baggage allowance. It said I had to contact the airline, which is a lot of trouble.
Great customer support and fares. Highly recommended.
Good but you need to better in the customer services
Best experience booking a flight found one of the cheapest offers
Relatively easy for someone like me who is technology challenged
You are the best smartfares thank you so much you are the best company.
It was confusing because the payment somehow worked but then I put in wrong information... but then I got my ticket... I'm still wondering what's going on tbh
Happy to receive the confirmation within 2 hours and the availability of options.
I have waited for 24 just to receive information and still not yet confirmed or paid
I purchased the plane ticket for my grandma funeral on Mon 11/21 to travel on thanksgiving and returned on Wednesday 11/30. Price for the itinerary was 4139.66 for 2 tickets. My CC flagged it as fraudulent, 3 hrs later I called the bank and verified the purchase and call smartfare to run the CC through again, talk to 4 different representatives that told me the CC will be charged but never went through. On the 5th call the representative finally getting charged through however we lost the returned flight. I was told to pay another 440 more to rebook the flight. I have no choice but to pay extra money because we need to make the emergency trip for the funeral in Thailand. All the customer service representatives that I talked to are not showing compassion and not doing what they can to help us with bereavement fare. Very disappointing first and last time customer.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members