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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Flights were booked in timely fashion and handled with good care by quality agents
Good booking interface. Some small interface errors are present: the screen is twitching when clicking on the option, thus making the bad chance to select the wrong option.
Also I would suggest to use some default options (which should assume not selecting additional services leading to additional fees).
Regarding experience with the customer support service: very quick solution via chat! That's really amazing, However, not all my questions have been answered
Charge me for "seat selection" no seat selected on airline website. Scam.
Now i have to pay transat again for seat selection./
Please refund this charge
DISCULPEN PERO NO ENTIENDO PORQUE COBRARON 460 PESOS MAS CUANDO EL COSTO DEL BOLETO ES DIFERENTE ESO SI REQUIERO QUE SE ME ACLARE, LO DEMAS ESTOY DE ACUERDO CPON EL SEGUIMIENTO QUE SE LE DA A MI RESERVA, SOLO ESPERO EL BOLETO PARA REALIZAR LA IMPRESION DEL MISMO GRACIAS
A bit messy. At a point I called the assistance number tl ask about the luggage conditions of the ticket I was about to purchase, but the operator never answered my question and insisted on closing the deal over the phone with a rate that was literally US 100 more expensive from the deal I was getting on the site. It was quite frustrating.
Easy to navigate and overall good experience especially since I am not good on the computer.
The final price i paid for economy flight is 10% higher than the price i was booking. They made me wait for 9 hours after getting my credit card details and finally at the end of the day booked tickets for higher rate. Then again informed me there is no carry on and no checked in baggage allowed at the price. Again i paid 5% extra and purchased luggage.
They are not less and economic. They are just hiding all charges.
QUITE SIMPLE AND NICE, however, the fares quoted online were different to the actual fares and I had to call to secure the online booking since there was a delay in applying the charges to my card.
Travel agencies are always a bit tricky to communicate with but my experience with SmartFares went well enough.
It was a great good experience with the travel agency
Easy online process for booking my flight with a quick confirmation feedback.
It would have been a 5 until 30 minutes after I got my booking confirmation, could see my information on Finnair and I get a sketchy call from someone stating that I bought mine too cheap and they had to charge me more!
This made me very uncomfortable! You claim to offer real time pricing but then I was told that they didn't accept the price. If that is the case, you should compensate. I followed my part and was unpleasantly surprised by this sketchy encounter.
Very unlikely to use this company again!
We booked, paid and after few days we checked for the confirmation. Since we did not received one we got in touch with you and you mentioned our payment had declined which was not correct.
You further asked me to rebook at increased rates which is not acceptable at all.
I did not expect to find such a great deal.! Thank ou for making it affordable
Excelente atención al cliente, y además muy buenos precios.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members