On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
So far, so good! We booked received the confirmation and are awaiting the ticket # from the airline.
Me parece poco complicado comprar tiquetes aéreos en esta página
Easy, cheap and fast. I visited multiple airfare sites and even called ASAPTickets. SmartFares was $100 cheaper. Next time I will check SmartFares first.
Costomer service was five star it was a pleasure they take the time out to take care of my request in a timely manner I would definitely recommend this service to my family and friends I was a wonderful experience
More than 24 hrs have passed and I have not received my booking information
The service was excellent except a certain lady who hanged on my call because i needed to know why am i not receiving my artinery confirmation.
I called and the lady was very comprehensive with me and she helped me even if it seem obvious that she was very busy.
Seem fairly easy but would love better prices, an incentive for my 1st, encouragement to pass on the message
La reservación es fácil y rápida, hay excelentes precios y si tienes dudas al llamar te atienden rápidamente y te indican la información sin problemas, muy buena experiencia, falta el día del vuelo para evaluar el servicio completo.
It was not as I expected. I had to call 3 times to finally to change my flight. I was upset that I couldn't cancel for free in 24h because of overlapping hours. On the website it was clearly stated that I have 24h for cancellation. I had 1h more available to cancel it bit the operator refused to cancel. The third operator changed for no cost the ticket for another day cancelling the all extra option I had in first place. The thing is that after I changed the day the ticket appeared on the website with a great drop in price from 1000$ to 650$. This is sad and unprofessional to tell the client that it is impossible to cancel even if you have 24h and then change it for another day but take of all tue extra options including and price drop guarantee money back. And than the ticket apears with a great drop in price after 5 minutes!
Je suis très satisfaite par rapport a la rapidité de votre agence
Everything great so far, great rates, it was quick to book my flight and as I mentioned, tge fkight rates were awesome
I always use smartfares and I never had an issue they always helpful and have the best price. Keep the good work going. Thanks
Please stop advertising a price then it's all the way jacked up to another price like I was my ticket for 94 ended up paying like 140 so I'd perfer to know that's what I'm paying from the beginning
I'm a little stressed I'm waiting for the day of my departure hoping that everything will go back to normal
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members