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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I booked my ticket, website was all in Spanish and no English. My credit card declined the transaction and I didn't get a notification from the credit card company or airline that the transaction didn't go through. I happened to call the airline to ask about the Spanish right away, and then they charged me $200 more for ticket when I tried to re-purchase it immediately.
Excelente y rápida atención, desde la reserva, muchas gracias
A little complicated to navigate the site i found, and usually i have to input passport info which this time they didn't ask for it
Excellent experience! Booking and payment process was seamless and efficient. Everything worked smoothly, and I'm looking forward to my flight on August 2nd. The agency's website and payment system functioned flawlessly. Highly recommended!
Everything has been clear and booking proceedings were very efficient.
I was able to get a flight reservation for free in my visa application to the embassy. After filling in the form, right away I received my booking information. Also an email finding out if I have received the booking information.
Had the best fare and delivered tickets within 2 hours. I chatted with them hen my tickets were still nit issued by airlines but the replied and assured me that they're in process.
You wanted to charge for changing una simple letter 150$ no way!
Quick and cheap. I had a problem with the reservation but I was able to contact the team and serve it in the best way
Good good good good good good good good good good good good good
Their are very quick to respond and they keep you posted. Great customer service
Prices were reasonable and fair. Will book again in the future
It's all very easy. First I received a reservation kode. And I received a confirmation the next day.
Excellent and professional service
Really I am very pleased and for sure I will search for smartfares for next reservation
Good to get the ticket, but it was a challenge with price change evrytime, i ended up paying more than other airlines that were a better choice, i did not pay the price that i chose, i paid more.
Quick booking no hassle fast and easy.but they did demand this review
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members