SmartBuyGlasses

The worst experience you will see in any online store.

Order# - CA*******909GV

It was really sad to waste almost 3 weeks or more ordering through SmartBuyGlasses website as my son broke his glasses and need a very quick replacement in his very first days in the university. SmartBuyGlasses had a very strange and rare validation that ordering by credit card that has a exact billing and shipping address. SmartBuyGlasses didn't state this policy on their website. All online stores like Amazon, eBay,. Etc don't ever request this validation. All people travel and make online purchase to shipping address that is different from their home billing address. SmartBuyGlasses canceled my purchase and I have to wait for refund to order through another respectful online store that dont request such odd policy. The end result I wasted 3 weeks from placing order to getting refund. SmartBuyGlasses did not state this policy on the website before ordering and they didn't even mention it during the long emails thread that went back and forth until I insisted to know the real reason why they didnt process my order.

If you want to waste your time or get your orders canceled you can use SmartBuyGlasses.

DO NOT BUY! THIS COMPANY IS FAKE! THEY ARE FRAUDULANT COMPANY! I ORDERED GLASSES FOR MY SON AND THEY ASKED FOR MY PIN AND THE LAST FOUR OF MY SOCIAL. THEN THEY ASKED FOR A COPY OF MY PHOTO ID IN ORDER TO COMPLETE MY PURCHASE! THEY CLAIM THEY HAVE NO PHONE CONTACT INFO!

TW*******902G

The SKU number on the temple (GG 3804/S R4JJ6 57 17 140\) is different from what could be found at Gucci boutique (GG 3839/F/S R4JK8 57 17 140\).

Everything else looks pretty similar to my Gucci shades collection.

The question, though, deprived my excitement with the purchase.

V. Wang

When I ordered the lens with my frame, I saw the brand name of the lens is ESSILOR. I consulted the customer service what brand of lens I would receive, and was replied if it hinted ESSILOR, then you will receive lens of ESSILOR. But when I got the glasses, I found the lens are very easily to be attached with dust. I went to a big glasses chain shop and was told that the ESSILOR lens are with a invisible mark and could be seen when the lens are with moisture. I breathe on the lens both inside and outside but found nothing. I doubt I bought a fake Essilor lens, and then doubt I bought fake GUCCI frame.

This site attracts you with its price... so I got attracted and ordered it on the sport, thinking such an amazing deal is only for me in this world at this time where i need these frames. I called for a Mont Blanc glasses and I did received it in 15days by a decent courier service for which i had to pay Rs120 (2$) for delivery. I got it checked with the Mont Blanc showroom in Taj Hotels (Mumbai) to authenticate by mentioning to them that I received it as a Birthday gift, they showed me few points where there is a difference between the frames and which proves its fake(Very good copy... but fake)
I have created a dispute with my payment provider Axis Bank on the same day I had ordered and they are yet to get it resolved as this website shows it as executed the order with the delivery receipt.
Now I am in process to return them back their fake product to Hong Kong by international courier, so even I have a return of product receipt to show the payment provider Axis Bank in my dispute case.

These companies have many more web portal with similar concept in different names. They spend lot of money in adds, so when you show an interest of buying any frames on google or anything... Your search engine will show these websites.

Had a really good experience with them overall am very satisfied.

Just some notes:
- when ordering make sure that items that are not marked as fast shipping are not discontinued, cause you will go weeks hoping that you will get you pair of glasses. But not knowing that the glasses that you have ordered are not available anymore. Their website is not updated in this sense. So make sure you contact their customer service before ordering you glasses to make sure they can actually order them for you.
The first time I ordered a pair of raybans rx8582 waited for 3 weeks, I think they really tried hard to get those frames but they have been discontinued and they didn't have those that I wanted in their stock. So finally after 3 weeks I was notified that they were unable to proceed with my order.
They offered me other options and some discounts as well also I was offered refund. So I went with the refund which was really fast. I was refunded the full amount in couple of days.

The second time I found a pair of glasses Versace VE1184, and stuck with their fast shipping options (and am really happy I did so). My order was processed in 2-3 days an I got my glasses in very good conditions couple of weeks later.
I'm not 100% sure of the authenticity of the lenses, but I'm pretty sure that the frames are authentic.

- customer service is really good. They reply really fast and accurately.

- do your research before buying any glasses. Their prices are really good. Retail stores are ripoffs. Can't believe they wanted to charge me twice the price for the same frame and lens.

Overall very happy and no regrets.

Still waiting for my glasses! Ordered them on the 28/9/13 and it's now the 21/10/13. They still haven't received them from their supplier and they're ignoring all my emails. I'm completely fed up and thankful I ordered through PayPal. I had the same drama with OmniOptics/SelectSpecs and also had to get a refund through PayPal with them. My advice to people buying glasses online. DON'T DO IT! Pay the little bit extra and buy local. Companies like these just rip you off with non-existent Customer Service and you will be waiting you entire life for a pair of glasses you will probably never receive. Always buy through PayPal and get a refund if they burn you like they have with me. Heading to PayPal now to escalate to a claim. Sick of this *BS*. Worst Company ever and right up there with OmniOptics. Going to buy my glasses from Australia like I should have done in the first place. Harsh lesson learned, never deal with scam artists like SmartBuy Glasses... Should be called SCAM BUY GLASSES!