Although my online CC info was approved, I was asked to send a photo id via email - i removed senstivite info and sent it over and my designer glasses arrived 2 weeks later. I wasn't happy with the shipping time, but considering the local shop was asking for 2x more, I am happy I saved over 150 USD and will use SmartBuyGlasses for all future purchases. Easily recommended.
I was skeptical like most about purchasing prescription glasses online. But after having a bad experience at my local Lenscrafters (I had to tilt my head to see clearly through the glasses they made for me and was told to wear them for a week - it never got better), I decided to try this company out. I went to Americas Best and got my eyes checked again (don't forget to ask for pupillary distance), and then placed my order with SmartBuyGlasses.
In summary, the price for frames and prescription glasses can not be beat. I knocked off one star for the overall time it takes to get the glasses (about a month total). They keep you well informed with tracking emails. I ordered three pairs altogether, and they all came from Hong Kong. Regarding authenticity, they are the real deal. I am happy with my purchase and will order designer glasses from them in the future. The total price was less than half of what it would cost me here in the U.S. (Chicago). If the price was a little less and customer service was better I would continue to patronize businesses here but come on? Gouge me on the lenses and send me home with the wrong prescription? Shame on you Lenscrafters and all the power to SmartBuyGlasses.com.
Service and products are excellent BUT:
Many of the glasses give the LENS HEIGHT as 'STANDARD'
It is time consuming to write a mail to customer services and wait for a reply to obtain the LENS HEIGHT There are many glasses that I would have purchased if LENS HEIGHT was listed on the site. Please note I have brought this problem to your attention a couple of times but there has been no improvement
Smart buy glasses? You mean STUPID buy glasses! Order wasn't confirmed, communication is VERY laborious. Takes MONTHS from moment of ordering, to moment of getting your money back. HORRIBLE! Would NOT recommend!
Exact same frame and lenses than in store for about 50% less money! Service as quick as in store - received the glasses within 10 days. Fantastic! Love them!
Excellent value for the same contacts I would have had to buy from the Optometrist had I not done some research. Quick and simple process with fast shipping.
Received my order very rapidly! The product was as described and I was very pleased! So pleased that i'm ordering again a different pair of glasses.
Thank you!
Very happy with my Celine sunglasses, 100% authentic (compared them with a pair in Bloomingdale's).
Superb service, received my order within 4 days. Will buy again.
Really fast shipping, beautiful sunglasses in perfekt condition! I already bought 2 new pairs. Super service! I will at any time buy sunglasses there again! +++++
What a scam this website is claiming to provide authentic retail sunglasses but what I received was the worst knockoff pair of sunglasses I've ever seen.
Dear Eric,
Thank you for your feedback.
I am sorry to hear that you don't like the glasses received. However, I would like to confirm you that we guarantee all our products are 100% genuine and we work directly with the brand supplier. In this case, we would like to offer you some options to solve this problem and also, you will be able to return the glasses. Please check your private messages and provide me your order details to contact you directly. I am really glad to help you with this inconvenient.
Kind Regards,
Katherine
SmartBuyGlasses
Overall sbg is one of my best online sunglasses suppliers, their website, services, prices & collections are the best
Overall i give them 5 star ranking
They pretend to be an indian website, actually located in Hongkong, after purchase you get calls and messages to pay extra sometimes as much as 50% extra to get item delivered
Hi Jerrin,
Thank you for your email.
I'm sorry to hear that you are not aware that we ship from Hongkong and regarding the extra charge, I will be contacting you shortly to assist you with your concern.
Sincerely,
Lauren
The glasses came quick, but i had to pay 14.00 for customs as they were shipped from the US. I thought this was a Canadian website. The duty was not mentioned in the purchase price.
Shane
Dear Shane,
I regret to hear that your order got tax issue, we do everything we can to prevent you from being charged for these. Unfortunately, we cannot guarantee this as we ship your order from one of our overseas distribution centers.
Would you please contact us at servicemanager@smartbuyglasses.ca? Our service manager will resolve the issue for you.
Best Regards,
SmartBuyGlasses
I purchased (and they took the money out of my account) Maui Jim sunglasses in November for a xmas gift. It is not January 26th and I have not received them. I emailed them put in a negative reveiw on a different review forum. The replied immediatly back to my negative review but did not contact me. I called them and they said that after they recieved my money from my account it was flagged fro a fraud alert. They said they emailed me but they did not! Why would it be listed as a potential fraud if you got the money from the card listed? I call SCAM. They said they could get the glasses for me but it would take 3-4 weeks because they don't keep them in stock. I told them to return my money. I did get a confirmation email that there was a reversal in the works. So I'm recieving thier emails - if they send them. They may offer a nice discount but it is not worth dealing with this crap.
Dear Cinde,
Thank you for your feedback and sharing your opinion about us.
First, I apologize for not being able to fulfill your order. This is also not ideal for us. However, as a reputable online company, we are obliged to follow to such verification.
We are sending updates about the situation regularly on the provided email address on file. We also communicated with you to fix the issues.
I understand that you felt being scammed, however, we assure you that the process is legit. As requested we canceled the order and processed your full refund.
We continue to communicate with you via email until the issue is fully resolved.
Ben
I had already bought few glasses from SMARTBUYGLASSES.COM. I love their fast action and I can get my new glasses within 1~2 weeks. And their glasses is authentic but cheaper than selling in optical shop.
I had a great experience with SmartBuyGlasses, they shipped quick, the box seemed like it was packed with love, and I really appreciate the kind service when I called in. Thanks! <3
I received my glasses about 10 days after ordering. Amazing considering my prescription. The look and feel were superior to my last pair that I paid over twice the price for.
Thanks.
There were problems with the product supply but they worked very hard to get everything done, informing me accordingly. I am very pleased with the end result. I will definitely buy again.
I had purchased Giorgio Armani AR6031 Polarized-******* from smartbuyglasses.co.in ( Order ID: IN*******302G) on 04 Aug 2017. However today when I checked, It showed my that my order status was 'backordered'.
Before placing my order I had written an email to them (on 26 June 2017) asking for the availability of the product and I received a reply from them (on 29 June 2017)confirming that the product was available.
On 07 Aug 2017, I wrote to them asking for the airway bill no. Instead, on 08 Aug 2017, when I checked in my order list, I was surprised to see that my order was 'backordered'.
I am very disheartened with this. And I am now waiting to receive reply from smartbuyglasses to either provide me with the item that I have ordered or send me the full refund of the payment which I have made using PayPal.
Regards,
Divakar P. Amin
Hi Divakar,
Thank you for your feedback and I'm so sorry to hear about the back order status of your item. Please know that although we try to keep our collection up to date, stock levels change on a real time basis thus an item can be available on the time of purchase but can become back ordered during the order processing period. We sincerely apologize once again for the inconvenience.
I can see that our Service Manager already contacted you yesterday. If you can respond to our email at your earliest convenience, that would be much appreciated.
Sincerely,
John
SmartBuyGlasses
I ordered glasses 2/4/15 glasses still have not arrived 3/12/15 I contact customer service DAILY they wait 24 hours to respond and have not been helpful in the least. Glasses shipped from HONG KONG via DHL with an original delivery date of 3/2/15 glasses never arrived contacted DHL and smartbuy. DHL said that there was a customs issue and glasses were being returned to HONG KONG as requested by customs. I immediately contacted smartbuy who told me to contact DHL?!?! I was expecting to hear we will investigate and get your glasses to you as soon as possible but they are in no hurry since they received my money way back in early February! Extremely frustrated will not buy from again I believe there are hundreds of similar reviews to mine online if you do a little digging!
Dear Rachael Starr,
We do apologize to hear of this inconvenience as well as frustrations.
We understood from our logistic department however that the parcel your order was shipped under was unfortunately held 6 days by customs before the release. This unfortunately as explained is something that may happen to a small percentage of parcels and is something that is out of our control. Of course we try to speed up the process as much as we can by following the instructions for release.
After the release we see that the parcel was redirected to you for delivery, but after a few failed attempts the parcel was rerouted back to us. Our customer service representative informed you to contact the courier in case of instructions were to be added for the delivery.
Again we are very sorry for the inconvenience. Our service manager will contact you shortly after with solutions on how to resolve this issue for you.
Best regards,
SmartBuyGlasses
Overview
SmartBuyGlasses has a rating of 3.1 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 12th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jackie,
Thanks for the advice. Yes! We want to provide lens height for all of our product, it is just not that easy to get these information since we offer a large range of product. Our team is working on this currently and you should be able to see more product information, include lens height in the near future.
Thank you so much for the suggestion and we appreciate your patience.
Best Regards,
Ben