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Cinde W.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since January 2019

  • Review

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Review Distribution

1 Review by Cinde

1/30/19
I purchased (and they took the money out of my account) Maui Jim sunglasses in November for a xmas gift. It is not January 26th and I have not received them. I emailed them put in a negative reveiw on a different review forum. The replied immediatly back to my negative review but did not contact me. I called them and they said that after they recieved my money from my account it was flagged fro a fraud alert. They said they emailed me but they did not! Why would it be listed as a potential fraud if you got the money from the card listed??? I call SCAM. They said they could get the glasses for me but it would take 3-4 weeks because they don't keep them in stock. I told them to return my money. I did get a confirmation email that there was a reversal in the works. So I'm recieving thier emails - if they send them. They may offer a nice discount but it is not worth dealing with this crap.
servicemgtsbgs
SmartBuyGlasses S. – SmartBuyGlasses Rep
Dear Cinde,

Thank you for your feedback and sharing your opinion about us.

First, I apologize for not being able to fulfill your order. This is also not ideal for us. However, as a reputable online company, we are obliged to follow to such verification.

We are sending updates about the situation regularly on the provided email address on file. We also communicated with you to fix the issues.

I understand that you felt being scammed, however, we assure you that the process is legit. As requested we canceled the order and processed your full refund.

We continue to communicate with you via email until the issue is fully resolved.

Ben

Cinde Has Earned 3 Votes

Cinde W.'s review of SmartBuyGlasses earned 3 Very Helpful votes

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