SkipTheDishes

I found hair in the food and when i complained about the food they told me I have already made lots of refund requests whereas I made my account for the first time today!

WORST FOOD DELIVERY APP

SkipTheDishes is great... as long as there are no issues with your order. We did a recent order from Jet Sushi in Halifax on August 7. Our driver was lost... we could see him going around and around on the GPS, even pulled around into our parking lot, and out again. So I messaged skip knowing full well that it would be a fight because we all know the customer service is terrible. I was messaging with the first agent, Anita, who claimed that she contacted the driver and he would be here shortly. She then left the chat. I proceeded to message and another agent took over. This time I said enough is enough... the driver had been driving around at this point with our sushi for an hour. I requested a refund and was told no... I pushed back and was told the skip credits would be in our account. Two days later I checked and no credits. I messaged again asking where our credit was... keep in mind this was a $63 bill. The first agent claimed there was no record of the conversation and that the sushi was showing as delivered. And he left the chat. Another agent took over, Obi, and said he would review the file. He came back and said that he would ensure that the credits were in our account. I mistakenly thanked him, but did learn by this point to always send the transcript of any conversation with skip to your email. A few minutes later we did get a credit... for 5 bucks. I proceeded to email skip directly and of course no one has responded. How this company is even allowed to stay in business I will never know but I do know that we will never, ever use skip again. Use DoorDash or UberEats... At least they care about their customers.

They took my money and no order was delivered. Horrible horrible. You are all thieves. Taking customers money

Allow for tipping of restaurants as well as courier. It is unfair that the full tip goes to courier with nothing going to the cook.

So you don't really know what the rating is for a restaurant when Skip is removing them. Don't trust the reviews

1. The drivers spilt your order delivery time many times with other orders and your food gets to you cold and unpleasant.

2. The support team gaslights you into believing that you are wrong when you try to place a complaint about an incorrect delivery or missing items.

3. The support team asks how you want your refund applied, but send you the skip credits before you can answer. This is their way of prompting you to either reorder your food but pay a new delivery and fee and tip, or come back to use up your measly amount of refunded credits.

4. The support team ends the chat on you when you call them out on their scammy behaviour or they straight up get into an altercation with you.

5. Don't get me started on the drivers delivering my food to the wrong house and yelling at me for not putting my complete address. They rarely read the instruction notes or read your complete address and if you live in a unit and your address also has a number in it, good $#*!en luck trying to get your food to the right unit. They never read past the first number to get to the unit number...

6. One order took so long to deliver because the driver grabbed more than one order and I legit made butter chicken and coconut rice 15 minutes into my order being on its way and was dishing food out for my family when the order actually arrived.

It's not a good thing when you have to make your own dinner while waiting for your dinner to get delivered cause your family is hungry and you're watching your driver go in the opposite direction of your house this is a cumulative complaint of about 3-4 years of absolute foolishness. I give up now; I'll just do pick up through the restaurant or slap a dish in my instant pot

This company is terrible time and time again. They are incompetent. Will never use again. Out of all of the delivery companies thwy are the worst

Skip has refused to refund when they delivered to the wrong person and stole 40$ from me. Customers service refused to refund.

Once you want to write a review. Your order has disappeares. I wanted a picture of my order and they sent me a picture of a hand.

I ordered a lunch for my 8 employees, order was not delivered and it takes me 40 min to contact the Sd.
Never again!

Terrible customer service, constant issues with orders.

Do not recommend.

The drivers are usually pretty nice though!