They are a crap service! They are always late bringing your food, and it is too hard to get ahold of anyone through chat. I would NEVER recommend this service to anyone! I would give them a zero rating if I could.
I had over $100 charge to my credit card from skip the dishes. Yet I have never used this service. After googling this issue it appears to be quite common. I had to cancel my credit card and open a fraud investigation.
Today is my 3rd day in a row ordering food from skip, not receiving it, and also not receiving any resolution for the problem. Most of the drivers seem to be incompetent as well as liars because they keep saying my food is delivered when it wasn't. I wouldn't recommend using this $#*! show of an app to my worst enemy.
Tonight I ordered from skip and the order I received from them had an item that was incorrect. I requested a refund just on the one item and was declined. I order skip atleast 5 times a week... needless to say I deleted the app immediately. I refuse to spend my hard earned money on a company with that type of service.
Ordered food around 2 am in the morning. Courier said food was delivered. So I checked the front door and food was not there. Maybe he misplaced it? So I checked the neighbor front doors. Not there either.
This has happened so many times to me. I will never ever use this app again and I would not recommend anyone else to either. I believe that UberEats and DoorDash are better than this piece of joke on Skipthedishes. Never ever again will i be using this anymore.
Ladies be careful. My son made an order to have delivered at my house. The instructions we to call his number upon arrival. They did call from their app#. We were going to door and the driver called my phone from his personal cell number. We are not getting answers as to how he had my phone number and why it is now in his personal phone as a contact. Skip verified that the driver had never delivered to us before so they shouldn't have my number. Scary... 3 guys were in his car and 5hey now have my address as per drop off and my personal phone number. And they keep telling me it was escalated to have a manager call me. But nothing and now saying we gave that other number. I have asked them to pull up the call from last night and nobody will. Now they are telling me there was no escalation. I am talking to them while writing this... Just be careful when I asked driver how he got my number last night he hung up on me.
I ordered dinner when I recieved it the contents of my dinner were at the bottom of the bag. I told customer service. They refunded me in skip credits which I did not want. I ended up using the skip credits to order something else for dinner and 2 coffees one for me and one for my co worker. Both coffees were tipped over and filled the papers bag they were in. I told customer service who said they were going to refund me in skip credits. I said no because this happened twice in a row. Not happy and wont use them again
My son ordered food from McDonals through them and the food never got to us. I called their number and it doesn't even work and is super hard to get in touch with anyone. Went to McDonals to complain and their customer service is even worst. They played the blaming game. These companies are a bunch of crooks, thiefs and dishonest people. DO NOT BUY FROM THEM, save your money!
DON'T BOTHER WITH THESE PEOPLE! If I could give a zero, or even negative star rating I would. Constantly inaccurate with timing. It can say 20 mins for 10 mins, then change to 49 mins. Also delivery driver that is supposedly on their way to get your food can change 5 or 6 times in a 15 min period, which then affects how long it takes to get your food. Then they'll refuse to refund you but offer to cancel your order anyway. WHAT!? Yeah I'm gonna give you 30$ to not do your job. DELETED!
Twice in 2 weeks order hasn't made ii to my door. It makes iit to the building but not to the door Refund given in points but I want credit to my account. No way to talk to a human being.
Terrible service
3X now my order's have been stolen by the people delivering or dumped off at a different location. Not a very good image for Skip The Dishes for 3 order's to be stolen or dumped off at a different location in 1 month. Think it's time to call the police to report people delivering for theft.
Terrible service!
They cancelled my own order and they said that they couldn't find me in my phone number. I was with my cellphone with me all the time and also waiting the food in my building's lobby and nobody came.
I called to customer service and waited for more than 30 min to talk. It was not my fault and they said that I will not be refunded. Just the worst service company I have had.
If I could leave 0 stars i would 1 star is far too generous. This is the worst delivery company ever. Drivers make so many mistakes leave your food at the wrong place ect. Make sure you don't complain more than twice even for legitimate issues that you have proof for cause they will rip you off for your money and refuse to resolve the complaint. Happenened last night to me. Driver forgot to take the one bag with my wings in it. When I didn't receive them I called the restaurant and they told me they were still sitting there. I contacted customer service and they said because of previous issues they wouldn't do anything. I asked them to deliver my wings they left there and they refused. I asked them to call the restaurant and they will tell them the driver left them there and they refused to call. Lost my money will NEVER go through them again they are thieves!
I ordered 2 medium pizzas today from little ceasers, I spent 42 dollars and the courier did not deliver my order to my address instead he went to wrong address and skip the dishes customer support will not help me and wants me to wait 10day for it to be investigated for a error that was done by thier courier. It is unfair for a paying customer who did not receive there order to now then have to wait 10days for something they did. The manager did not try to help me at all but instead ended our conversation without resolving it. This app should not be used because this is not my first incident with skip the dishes. Now my kids are hungry and have nothing to eat because and incompetent worker did not do his job properly.
They left my food in the lobby of my apartment. The customer service people told me that was my instruction for contactless delivery. That was not my instruction, they always delivered to my door, and someone stole my food. Will never be using this again
My daughter bought $60.00 worth of food in Penticton and when I went out to get It I told the driver her name on the order so he handed the food to me.when I got inside to find out it was the wrong order. She messaged them back about it and didn't get a response until the next day and they said they couldn't do anything about it. So she sent another message saying then close my account. Another day goes by and no response but a message saying account closed. This is very unprofessional.I'm going to be closing my account to before they do the same to me. Be careful really check your order before they leave. Mike Parsons from Penticton BC
I purchased an order and was called and the courier asked for my unit number. I gave it to him and he even repeated it. I was texted that the order was delivered but it hadnt. I tried reaching out to skip support, but they were rude and of no help.
Consistently use skip for orders when I cannot get out and many have missing items. If the items are missing they still ecpect you to pay and because of the amount of documented complaints (even showing pictures) they have dismissed me and stold me that they don't meat my expectations. Yes I expect when I order a burger to have it arrive and not have to pay for it. The worst customer service that I have ever experienced.
Ordered breakfast and the driver "couldn't find" broadview ave which in itself makes zero sense. I contacted skip the dishes cause the driver was doing circles and then he left. I was told no refund and the order was canceled. When they canceled the restaurant (Johnny Gs on parliament which was awesome handling this!) Didn't recieve my payment either because the order was canceled. I have all the screen shots to prove all of this and it's just disgusting! This company is a scam stay away!
Ive ordered through skip muliple times and had the delivery person drop the food off and leave. The apartment we ordered to they just dropped the food off at a random building and left. We never received the order and we were out $75.00
Another occasion we ordered to a hotel in moosejaw and they left the food on a garbage can at the elevator and sent us on a goose chase to find our food. We never got the food. Skip is the worst delivery company created.
Overview
SkipTheDishes has a rating of 1.3 stars from 1,008 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 173rd among Food Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members