From the business
Leading destination for customer ratings and reviews of businesses. 200+ million customers helped. Search reviews of 130,000+ businesses to find the best.
Sitejabber Reviews Summary
The company has garnered a mixed reputation, with many customers praising its platform for providing reliable information and fostering consumer protection against scams. Users appreciate the user-friendly interface and the speed of review posting, which enhances their shopping confidence. However, significant concerns arise regarding usability issues, including login difficulties and the inability to edit or delete reviews. Additionally, suspicions about fake reviews and inadequate support responses have been noted, leading to frustration among users. Overall, while the company serves as a valuable resource, improvements in customer service and platform functionality are essential for enhancing user satisfaction.
This summary is generated by AI, based on text from customer reviews
I've posted several reviews on here and got a resolution from the company it pertained to. I trust Sitejabber's reviews, your review isn't sugarcoated, and they give you a voice to be heard. Very pleased!
This website helps me a lot with my small business. I would recommend this to my fellows and colleagues.
Thank you for your feedback, Tin, we’re happy to know that you would recommend us to your colleagues.
I write a review, then sign in to my account, and the review is deleted so I can't post it. Seriously? I spent 30 minutes explaining the complaint in detail, now it's gone.
Hey Don, thank you for sharing your experience. We apologize for the frustration this has caused. Can you send us more details at sayhello@sitejabber.com? We’d like to look into this matter further.
This is a business which helps millions numbers of consumers to find trustworthy online business and to avoid scams
Thanks so much for this, Ayo!
I really love this website, I cant believe how much money they have saved me. I only wish I had known about this website a long time ago. If I had the info that this site provides a year ago I would not have made several purchases that ended up being fraudulent websites. Its awesome to be able to get it out to the public what many of the sites are about. Our $ is precious these days and nobody has the right to take advantage of anyone. Thanks sitejabber for helping to open the book on scammers.
We're so glad we can help, Athena =)
The website have a good review about many businesses and how many years the website win the good rate.
Thank you, Mohammed, we’re glad you’ve found our site helpful.
With update to GUI on review page they made it wonderful experience. Thanks for making it better for everyone.
Thank you for your review, Meryl!
Not excepting my posts. After a attempting to give a less than great review to another company site- jabber would not post my post. Maybe they just except great reviews for the companies they represent or analyze.
Hey Lawrence, thank you for sharing your concern. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. We value all types of honest feedback, positive and negative. If you continue to have issues please reach out to us at sayhello@sitejabber.com.
I also do reviews on a couple of other sites and neither one of them even come close to being as amazing as Sitejabber!
Thank you so much for that wonderful feedback, Bianka!
The best website to find online reviews, I like it more than trustpilot because they verify the purchases.
Thanks for the review, Tyrell!
Offer review a website but after filling al your review then you have to sign in for an account. Will be fair to know in advance that you have to sign in to post a review no after you expend your time filling forms and at the end, surprise you are no able to post a review if you are not a member...
That is the same reason why many people came to post a bad review on other website, because they are not honest stray forward
Hi there – we appreciate your feedback. Review authenticity is super important to us. By requiring everyone to sign up for an account, we can ensure that reviews on sitejabber.com are from real people like you (and not bots).
I would give sitejabber 1 star but I'm thinking they have an algorithm that would block it, so giving it 2 stars.
Poor site, hopefully people looking for the honest truth on businesses don't take sitejabber.com seriously.
Hi Christophe, we appreciate the opportunity to address this. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. For any further concerns please reach out to us at sayhello@sitejabber.com. You can also learn more at https://www.sitejabber.com/faq#filter.
Some reviews on site jabber are helpful, but at the same time the number of spam reviews are increasing so be careful while taking decision...
Hi Lokesh. We understand that fake reviews are a huge concern. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. Thank you.
Helps in find trustworthy online business and avoid scams. Its inbeliveable. Its very nice to use this site.
Hello Deben, we appreciate your review and are glad to help.
What happened to the site? It used to be an awesome and credible service. Now all reviews are mixed up, why don't you sort them out by date? How do you decide which review is relevant? Lots of reviews are outdated. I have to scroll down like crazy in order to find what I'm looking for. Sitejabber became really awkward to navigate. It's a shame that such a great site is messed up now.
Hey Don, we know this review is from a while ago, but we have a function that sorts/filters reviews by relevance, recency, and rating. Hope this helps.
Keeps negative reviews w/out censoring. But webage is so flaky and buggy, very hard to use it. Cannot use tor so they are trying to track and profile you. Update: 4-27-20: they are getting better, repost appeared and stayed. Need to look a page code to reliably give a thumbs up if post is actually made to the net. Hangs and you have no idea if the post went through. PLEASE do NOT become another censoring website. It's very hard to find a review site with integrity.
Hi there. Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. We’ll pass on your feedback about the website to our developers. Thanks for your review.
But there seems to be a lot of fake reviews here too. And the support doesn't seem to care much for cleaning it up.:(
(Tried reporting some obvious fake ratings. And just as on Trustpilot, I never got any reply)
Hi Thorfinn, we understand that fake reviews are a huge concern. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. We also have a dedicated, live moderation team that assesses reported reviews – this manual process means it can take some time to process removal requests.
Sitejabber is a good site. Tha have to make me a right direction on my business. I hope that it is a place where you find that right company.
Hi there Janifa, we appreciate the feedback. We’re glad that you’re able to take your business in the right direction with Sitejabber.
The links and write up can get a little outdated. It is also not widely use by people which means the reviews here can be rather isolated.
Hi there, thanks for your feedback. While we have over 3 million monthly users, we’re actively working on increasing that number everyday. :)
For me you are the best review site.
On your site I can express my experiences on other sites.
Kind regards,
Ione vlad
Hi there Ionel, thanks for the review! We appreciate you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review, Pamela. We've got your back ;)