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The company has garnered a mixed reputation, with many customers praising its platform for providing reliable information and fostering consumer protection against scams. Users appreciate the user-friendly interface and the speed of review posting, which enhances their shopping confidence. However, significant concerns arise regarding usability issues, including login difficulties and the inability to edit or delete reviews. Additionally, suspicions about fake reviews and inadequate support responses have been noted, leading to frustration among users. Overall, while the company serves as a valuable resource, improvements in customer service and platform functionality are essential for enhancing user satisfaction.
This summary is generated by AI, based on text from customer reviews
I have been using Sitejabber for almost a year. As of today, no issues with this review platform.
They do read reviews before posting but they usually get it done in less than hour depending on the time of day.
Good Job!
I don't see the point of this site. It's too expensive and you have to give out too much personal information. I believe it to be a scam site so be cautious about logging on.
Hello there, Lyle. Thank you for taking the time to write a review. The goal of Sitejabber is to provide people with the ability to avoid scam businesses. We encourage smart purchasing decisions by allowing users to find and leave feedback on brands and their products. Regarding your other concern, we take the privacy of our reviewers' personal information very seriously - you can learn more at sitejabber.com/terms and sitejabber.com/privacy. We have several layers in place to prevent fake reviews and spam/bot accounts. However, providing personal information such as your birthdate is completely optional.
Useful I finally rated Trustpilot for suspending my Trustpilot account sitejabber is lot more better then Trustpilot also sitejabber I have message for you you need to see the video or image if you wanna know the word the word is Sitejabber is a good site and trustworthy if I got the word wrong tell me!
Thank you for the kind words Armita! We've got your back :)
I give the site 4 stars and not 5 because I believe there's always room for improvement. However, my experience with the site was great. I must also comment their UI which very nice and easy to navigate. I encourage others to patronize the site. Thanks/
Thank you so much for taking the time to leave a review Edward!
Sitejabber asks questions of its reviewers things such as bust and hip size and other mostly unrelated information not necessary in a full legitamate review site.
Hi, thanks for bringing this to our attention. We apologize for the frustration this has caused. Some clothing or fashion brands may ask for this optional information in order to provide more context for customers researching their products. We have since removed these questions. Please let us know if you have any further concerns.
A typically review website that encourage bad reviews then try to extort businesses for money. For example you need to write a novel to post on here. This is standard of ranting unhappy people, not people that just wish to leave a positive review. No doubt if they're offered money they will "improve your listing" or something like that.
Terrible website and they shouldn't be trusted.
Since posting I've noticed you need to create an account etc, once again something annoyed people will happily do, not so much people that are happy.
Such a disgusting business model.
Hi Joseph, we are sorry you feel that way. Sitejabber uses a Review Filter and algorithm that attempts to display only authentic content for buyers by screening certain reviews. You can learn more at https://www.sitejabber.com/faq#filter.
The same filter and algorithm is applied to every review. The filter isn’t perfect, but it is dynamic and always learning. As a result, you may see reviews move in and out as the filter learns more about the trustworthiness of the reviews of a particular site.
Wonderful app, really helpful and simple enough for anyone to use, with an easy interface. The company has an excellent and expeditious customer service, extremely professional company, they go the extra mile until you are satisfied. The app functions perfectly (without any glitches) - I highly recommend it; go for it! You will be more than glad to have it on your website. And for free, no other app can beat it.
Thank you for sharing your experience with us Ayodele!
Excellent website that helps consumers make informed decisions about the businesses they interact with. It's a user-friendly platform where people can share their experiences and opinions about companies. Sitejabber's review system is fair, transparent, and easy to use. They verify all reviews to ensure that they're genuine and unbiased.
Sitejabber also provides a unique feature that allows users to report scams and fraudulent activity. This feature is incredibly helpful for anyone who wants to avoid falling victim to online scams. Moreover, Sitejabber's customer service team is responsive and helpful, making it easier for users to address any issues they may encounter.
Overall, Sitejabber is a highly valuable resource for anyone looking to make informed decisions about the businesses they interact with. It's an easy-to-use platform with a fair review system, a scam reporting feature, and a helpful customer service team. I would highly recommend Sitejabber to anyone who wants to ensure they're dealing with trustworthy businesses.
Thank you so much for your review Sharif! We're so glad you found our website helpful
When I log out, my profile shows up as missing and says I'm not active. I've been making reviews for years. So, I have no idea what's going on. I've emailed support several times a day and today I emailed the help desk to try and resolve this. It seems like I have to email them every day, several times a day because I keep getting the "profile not found" message. If my profile isn't found, why can I still make reviews and log in?
Hi Miriam, we're sorry for any frustration this situation has caused. We've looked into your profile and have corresponded with you via our helpdesk. As mentioned in these emails, our system has been automatically flagging your reviews and account as spam due to the use of referral codes. Instead of putting these codes in the text of your review, we advise you try including them in a photo or video instead. Hope this helps – please let us know if there's anything else we can help with.
I tried to do what I thought was review for domino's through a Google search. This site came up so I fell for it. I completed a review to be asked to sign in which I did through Google. The review did not ever show but I did get me a damn account I didn't want and a box full of bs emails already. What a joke. Thank you sitejabber, my first and only review here is your 1 star.
Thank you for sharing your concern Dan. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. One of the possible triggers for this delay is when a review comes from a brand new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. We do apologize for this inconvenience and hope you understand!
I hope these additional thoughts and examples help strengthen your persuasive review and recommendation of this top-notch rewards program. Please let me know if you would like me to provide any other suggestions or samples. I'm happy to help further!
Thanks for the review!
Sitejabber is a panic name for fake companies & a trusted name for common people. A great Website, people can access it easily & also can see honest reviews. They go to the market after seeing honest reviews,Then shop with confidence. I could have given 10/5 stars if I could. WISHING THEIR BRIGHT FUTURE.
We appreciate you Benjamin!
Been using site jabber for a long time to read reviews about other sites before using them and have never been disappointed so I decided to appreciate them out here.
Thanks for taking the time to leave us a review Alex!
Thanks to people who take the time to sit down and write a review or record one on video that we are able to learn about a product's nuances that the manufacturer conveniently does not tell us about. As a result, we are able to make informed, rational decisions.
Employers and employees find value in performance reviews. The feedback can range from guidance to praise, thus allowing for both parties to engage in discussion regarding what's working and what isn't. It's for that reason leaders need to learn how to write a performance review using these guidelines.
After I posted review my entire online profile was hacked. My credit card and address and phone. My phone blew up! I had over 100 calls a day and hundreds of emails I couldn't even go through per day.
Hey Suzanne, we take the privacy of our reviewers’ personal information very seriously – you can learn more at sitejabber.com/terms and sitejabber.com/privacy. We do not sell or share anyone's personal data. Can you please reach out to us at helpdesk@sitejabber.com? We’d like to further investigate this matter. Thank you.
Highly inaccurate. You can write anything about any site and it will post. Lots of fraudulent claims and spam among their reviews.
Hi Judge, our moderation team looks at what is being uploaded and then manually moderates each review. Review authenticity is also of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. If you notice a suspicious review, please flag it and we’ll expedite its review and removal (if needed).
Great site for reviews! Check out businesses BEFORE doing business with them and review the ones you have had experiences with to help out your fellow researchers!
Thanks for taking the time to leave us a review, Leti!
As a busy person whose life revolves around a busy schedule, I soon found it hard to find to catch up with what's new in the fashion world and new businesses joining Sitejabber made it easier to browse throw out different categories such as beauty and fashion business insiders as well as the chance to build a community in their discussion page were we share new ideas and tips I must say I have same a lot of time in shopping and investment thanks to Sitejabber.
Hey there, thanks for taking the time to leave us a review. We’re glad you found our site helpful.
I recently visited this website and I was very impressed. The website was well designed and The content was informative and interesting. I had a great experience and would definitely recommend it to others.
Hey Mergrine, thanks for leaving us a review.
Thank you so much!