SimpleSwap

My first exchange on this platform was perfect, so I've decided to trade again, my second exchange was MATIC - THETA somehow I've missed the warning and sent coins via the wrong network. I got really scared and thought that my coins are lost, but I've contacted the support via live chat. It took less than an hour to resolve my issue, I am so happy, thank you, guys.

Simpleswap scammed me. I sent Bitcoin to exchange for another coin and they kept my Bitcoin for no reason except that they are looking into it: whatever that means. Its been over 2 weeks now. I have seen other reviews on trust pilit and reddit threads mentioning similar scams by simpleswap. The majority of reviews are fake. Be careful people and deal with a reputable exchange. UPDATE 5/4/21 now they have replied with lies. They are a none KYC exchange and I sent them everything and the kitchen sink and they never replied back but they reply back here with lies. These people need to go to jail. Absolute criminals.

I'm very satisfied with this service, it's basically a quick and easy exchange with over 200 coins and one of the cheapest fees and friendly support team.

<3

I am grateful to the support team for helping a noob like myself to fix a mistake I did with xrp,
I didn't do my homework and did a mistake, I reach to the support team Sunday and they guide me step by step in how to fix my my mistake and get a refund.

Please keep up the great work guy's

Ivan

In these difficult times, you always need a reliable service you can rely on
These guys know their stuff and more than once turned out to be very necessary to me

Received my coins in 3 minutes. It's really fast. And noticed also, sometimes it takes 20 minutes to be sent. It would be great, if you guys will make all swaps within several minutes!

David and Brad are excellent and very Professional. I have been a customer for several years now and they have always exceeded my expectations.

Thank you so much for your hard work!

Chris R.

Simpleswap is SUPERIOR to the other DEX's I have traded through over the past months. The MAIN reason for this positive feedback is the REAL PERSON online chat help they provide ~24/7. These guys fought for me on MORE than 1 occasion. They tried to help me after major theta issue Simple swap support was great and THETA was terrible. In cases they even can and have reversed or adjusted a misguided swap caused by error from either party (including user). While low fee and high speed are good, integrity from real people customer service is great.

My experience with SimpleSwap exceeded my expectations. When I had an issue Support helped me right away and took care of me until it was completely resolved! Highly recommended

SimpleSwap is a good platform to exchange coins quickly, their support team was guiding me through the whole process, and I really appreciate their help. Thanks a lot!

I accidentally thought that I created a swap for btc and Theta coins and contacted the support of simpleswap. I insisted on to return my BTC coins because it went 3 days as I hadn't received my REN coins. The support explained to me in details that the swap was created for btc and ren, at first I couldn't realize it. But checked by myself my ren wallet again and made sure that I provided the wrong exchange id and the hash to the support.
Great customer experience, they resolve the issues of their customers fastly and individually

That was my first time using this platform, I had many questions, but their support team helped me a lot. Thanks a lot for such a lovely support team. Gonna use it again.

Submitted a SCRT -> BTC swap on February 19.2500 SCRT for. 36 BTC was the agreed exchange. It has now been over a month since this transaction and I am experiencing the same issue that multiple other users here have reported before me. Instantly provided an order ID and TX Hash for them to see validate my claim. Upon reviewing, I was told that "The explorer and the account sometimes show different information." For those of you who have experience in blockchain, you know that this claim is absolutely false. For others, FYI, the block explorer allows you to input your TX Hash and updates you on the status of your exchange/transfer/etc. It is never wrong. Have been involved in the space for over 7 years now and have never been so boldly lied to about how this works. I even went as far as to offer them to simply refund my Secret Network tokens and that we could call it even. Rebecca, it would be greatly appreciated if you could take a deeper look into this. Up to this point, I am deeply disappointed. I do not wish to take legal action nor dirty a reputation that your team has worked so hard to build, but feel like I will need to if there is not a clear sign of communication and an actual attempt to resolve this issue.

I have many of my favorite exchanges. Use them mostly for the affiliate program. Never delayed my payments. I share the affiliate link with my followers. Keep doing your business guys!

About 1 in 10 trades on simpleswap I make a mistake. Yes, very scary. Every single time, Simple swap gets back to me right away, keeps me updated, and fixes my problem. Every time. Every time.