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Vasila M.

Contributor Level

Total Points
84
0
1

1 Review by Vasila

SimpleSwap

  • SimpleSwap

“My mistake”
12/10/20

I accidentally thought that I created a swap for btc and Theta coins and contacted the support of simpleswap. I insisted on to return my BTC coins because it went 3 days as I hadn't received my REN coins. The support explained to me in details that the swap was created for btc and ren, at first I couldn't realize it. But checked by myself my ren wallet again and made sure that I provided the wrong exchange id and the hash to the support.
Great customer experience, they resolve the issues of their customers fastly and individually

  • Comments (0)
  • 20.0K Views
Helpful  (4)
Thank you
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Rebecca L. – SimpleSwap Rep

Hi Vasila,

Thank you for sharing your experience! We highly appreciate feedback.
Feel free to contact our support for any questions arise!

Vasila Has Earned 4 Votes

Vasila M.'s review of SimpleSwap earned 4 Very Helpful votes

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